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Administrative Assistant
Administrative AssistantAllegheny Family Network • Pittsburgh, PA, US
Administrative Assistant

Administrative Assistant

Allegheny Family Network • Pittsburgh, PA, US
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  • [job_card.full_time]
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Job Description

Job Description

AFN provides family support services to parents who are raising a child with behavioral health concerns.  Family Support Partners use their lived experience as parents of children with behavioral health challenges to provide on on one support to parents in the family's home or community.  Family Support Partners helps families identify needs and goals, provide information and resources, promote self-advocacy, and navigate the behavioral health and other child serving systems.

AFN is a family run organization; therefore, the Family Support Partner must be a “Family Member” meaning the individual must have reared or is rearing a child with mental health and / or emotional challenges.

The Receptionist / Administrative Assistant will report to the Administrative Supervisor and collaborate with other administrative staff and all agency employees. This position is crucial to the organization's smooth operation. The Receptionist / Administrative Assistant is responsible for a variety of tasks, including serving as the “concierge” of the Main AFN office, ensuring the appearance of shared spaces is neat and clean, assisting employees as needed, and supporting families with respect.

Supervisory Relationship :   This position reports to the Administrative Supervisor.

Duties and Responsibilities :

  • Greet arrivals with a warm welcome and assist them in their reason for coming.
  • Answer all calls coming into AFN and forward them to the appropriate person.
  • Receive and sort incoming and outgoing mail and distribute accurately.
  • Assist the fiscal department by scanning invoices and distributing checks.
  • Complete paperwork documenting expenses.
  • Monitor conference room reservations, set up meeting space, and arrange virtual meetings on all platforms when asked.
  • Complete paperwork and distribute bus tickets.
  • Order food and pick it up as needed
  • Participate in community outreach, including hosting vendor tables, assisting in presentations, and supporting AFN events and trainings.
  • Support the executive team, supervisors, and FSPs with administrative needs.
  • Maintain files and tracking for AFN administrative needs.
  • Assist in setting up interviews for applicants.
  • Assist in light dusting and cleaning when needed.
  • Walk through floors regularly, checking for safety hazards and maintenance needs, and report hazards to supervisor and building maintenance.
  • Document maintenance and repair needs on the maintenance spreadsheet and follow the procedure for informing building maintenance.
  • Order supplies such as toner, water, paper goods, etc.
  • Ensure that copiers and similar equipment are functioning. Call the appropriate vendor if it is not.
  • Replenish paper in all copiers as needed.

Qualifications :

  • Raised or is raising a child with mental health or behavioral challenges.
  • Minimal high school diploma or equivalent.
  • Excellent communication, listening, and interpersonal skills.
  • Exceptional customer service skills and a professional phone manner.
  • Demonstrated resourcefulness, autonomy, and ability to work independently and as part of a team.
  • Creative, optimistic, and open to new ideas, strategies, and concepts.
  • Ability to work with individuals from diverse backgrounds in a culturally competent manner.
  • Good computer skills, especially with Microsoft Office Suite, and the ability to manage online vendor applications
  • Knowledge of spreadsheets and word processing documents, and know how to create them
  • Ability to create, maintain, and organize a filing system
  • Good typing skills
  • Strong organizational and documentation skills.
  • Ability to document as needed for the position.
  • Ability to handle several tasks within the same time period.
  • Ability to prioritize tasks.
  • Ability to manage duties that span a multi-level facility as needed throughout the day.
  • Ability to maintain confidentiality and adhere to policy as well as pass and maintain HIPAA guidelines.
  • Willingness and ability to follow policies and procedures.
  • Ability to think creatively when handling assigned tasks.
  • Travel, Special Conditions, and Requirements :

  • Possession of a valid Pennsylvania driver’s license is required.
  • Reliable means of transportation required.  Must be able to travel locally, out-of-county, and nationally as needed.
  • Requires Commonwealth of Pennsylvania Act 33 / 34 and federal clearances, and not be listed on the National Sexual Offenders Registry.
  • Must be able to lift at least 50 pounds and move easily and comfortably throughout the building and community.
  • Hours : Full-time, Non-exempt, 37.50 hours per week.

    Allegheny Family Network is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, religion, national origin, age, sexual orientation, disability, veteran stats, gender identity or other categories protected by law.

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