Store Manager

Job Purpose :

The Store Manager will serve customers by assisting in diagnosing, troubleshooting and repairing devices while ensuring customer satisfaction. This position will oversee and direct all store staff while ensuring operations are profitable. This includes any assigned stores.

Duties and Responsibilities :

• Meets or exceeds monthly sales / profit goals.
• Fulfills operational requirements by effectively managing employee hours, workflow and reviewing work results.
• Responsible for buybacks.
• Schedule and approve store and mobile technicians.
• Maintains talented staff by properly training and consistently coaching employees.
• Achieves financial objectives by controlling expenditures; analyzing variances and metrics and initiating corrective actions.
• Preserves success by coordinating and enforcing operational and personnel policies / procedures.
• Builds brand by establishing rapport with potential and existing customers.
• Ensures availability of merchandise and services by overseeing all inventory and buybacks.
• Leads team effort by accomplishing required tasks as needed.
• Greet customers in a friendly manner and maintain a positive work environment.
• Provide recommendations for problem resolution and proper repair estimates.
• Explain complex technical issues to customers in a non-technical, simple-to-understand manner.
• Oversee and approve all staff overtime.
• Ensure that all repairs meet or exceed uBreakiFix quality standards.
• Answer phone calls with a professional, courteous and friendly demeanor.
• Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations.
• Keep track of all devices and inventory while safeguarding all store stock.
• Utilize the point-of-sale system to maintain an accurate record of customer information and real-time status of each repair.
• Maintain the cleanliness and professional appearance of the store.
• Assists other assigned stores as needed.
• Hires, disciplines, terminates.
• Other duties as assigned.

Qualifications :

Benefits :

About uBreakiFix :

uBreakiFix is an American chain of electronic repair shops, founded in 2009 with over 832 locations in 2016 across the United States, Canada and the Caribbean. They are most commonly known for repairing all kinds of household electronics. In August 2019, uBreakiFix was acquired by Asurion, LLC, an insurance company.