Fulfillment specialist

About Us

We’re a fast-growing startup in specialized alternative markets, building smart operations from the ground up. Our team is small, scrappy, and collaborative, and we thrive on solving tough problems with discipline and precision. We’re looking for someone who takes pride in doing things the right way, loves following structured processes, and enjoys being the person everyone can count on to get it done right. If that’s you, we want to meet you.

About the Role

As an Implementation Specialist, you’ll play a critical behind-the-scenes role in keeping our operation running with accuracy, consistency, and discipline. You’ll execute structured playbooks, manage client-facing systems, and flag edge cases, all while keeping meticulous records.

This is a high-trust, precision-driven position ideal for someone who thrives in structured environments, takes pride in operational excellence, and finds satisfaction in completing tasks with care and consistency. You’ll be required to travel locally on a daily basis, so access to reliable transportation is essential.

Key Responsibilities

• Execute SOPs and task checklists with high attention to detail and operational discipline
• Manage real-time workflows, resolve edge cases, and escalate issues as needed
• Log detailed records of all actions and outcomes to maintain transparency and traceability
• Monitor accounts, balances, and platform statuses pre- and post-execution
• Troubleshoot minor technical issues and assist with onboarding or setup tasks for new accounts or tools
• Complete field-based tasks involving physical systems, identity verifications, or client-specific operations (local travel required)

Requirements

Bonus Points

Benefits