Program Manager

BJC Capacity Management Center Role

BJC HealthCare is one of the largest nonprofit health care organizations in the United States delivering services to residents primarily in the greater St. Louis, southern Illinois, and southeast Missouri regions. With net revenues of 6.3 billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban, and rural communities through its 14 hospitals and Days community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care, and hospice. BJC is the largest provider of charity care, unreimbursed care, and community benefits in the state of Missouri. BJC and its hospitals and health service organizations provide 785.9 million annually in community benefit. That includes 410.6 million in charity care and other financial assistance to patients to ensure medical care regardless of their ability to pay. In addition, BJC provides additional community benefits through commitments to research, emergency preparedness, regional health care safety net services, health literacy, community outreach, and community health programs and regional economic development. BJCs patients have access to the latest advances in medical science and technology through a formal affiliation between Barnes-Jewish Hospital and St. Louis Childrens Hospital with the renowned Washington University School of Medicine, which consistently ranks among the top medical schools in the country.

Role Purpose

Oversee the daily clinical operations for BJCs Capacity Management Center. Uphold the importance of delivering standardized and reliable care for the clients in our community. Implement processes to ensure effective and efficient Capacity Management Center operations. Collaborate closely with the Program Manager for the Capacity Management Center to ensure adequate staff to meet demands. Be flexible and meet the ever-changing demands of healthcare. Be forward thinking and able to change course quickly as system needs arise.

Responsibilities

Partner with HSO house supervisors and those responsible for daily capacity management activities across the system to understand needs and assist with problem solving. Work with Program Manager to develop and implement recommendations for standardized processes / procedures. Monitor outcomes and adjust as needed to meet the clinical and operational demands. Be customer centric and provide consultation with unit and HSO-based leaders regarding Capacity Management issues as they arise. Direct the delivery of safe and appropriate care through evidence-based practice, national benchmarks, monitoring of quality / safety measures / audits to achieve quality outcomes. Manage individuals including onboarding and hiring, training, workload management, & performance evaluations, conducting professional development plans as needed. Ensure that the productivity and actions of that group meet / support the overall operational goals of the department as established by department leadership. Develop and adhere to departmental staffing, revenue, and / or expense budgets. Respond to changes in the business which may affect the ability to achieve the budget goals. Support and assist the growth of existing and new workforce management technologies and processes. Maintain comprehensive understanding of internal and industry standards as well as of the changing business environment.

Minimum Requirements

Education : Bachelors Degree - Nursing

Experience : 5-10 years

Supervisor Experience : 2-5 years

Licenses & Certifications : RN

Preferred Requirements

Education : Masters Degree - Nursing

Benefits and Legal Statement

BJC Total Rewards At BJC we are committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social, and financial well-being.

Comprehensive medical, dental, vision, life insurance, and legal services available first day of the month after hire date.

Disability insurance

• paid for by BJC.

Annual 4 BJC Automatic Retirement Contribution.

401(k) plan with BJC match.

Tuition Assistance available on first day.

BJC Institute for Learning and Development.

Health Care and Dependent Care Flexible Spending Accounts.

Paid Time Off benefit combines vacation, sick days, holidays, and personal time.

Adoption assistance.

To learn more go to our Benefits Summary.

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties, and qualifications required of employees assigned to this job. Equal Opportunity Employer