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Dispatcher

Dispatcher

Service Corporation InternationalOakland, CA, US
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Funeral Services Coordinator

Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work!

Schedules resources and automotive equipment relating to daily operations in support of a funeral home and / or care center. Ensures that adequate coverage is available and scheduled to provide a superior service to client family, while maximizing the full potential use of company human and physical resources in accordance with established budgetary standards.

Job Responsibilities

  • Provides consistent support by dispatching resources to meet the needs of client families
  • Receives first call information and initiates the resources required for dispatch
  • Processes removal paperwork
  • Assists with recording keeping of embalming documentation as required
  • Ensures that vehicles and associates are dispatched in accordance with company standards. Dispatch services may include :
  • Removals
  • Visitations
  • Transfers of casketed decedent and / or remains to final dispositions
  • Decedent memorial services

Scheduling

  • Schedules activities for both the internal staff as well as market locations
  • Schedules the dispatch of vehicles and associates to ensure that services are provided as scheduled; services may include :
  • Removals
  • Visitations
  • Transfers of casketed decedent and / or remains to final dispositions
  • Decedent memorial services
  • Maintains in-house scheduling of location resources
  • Schedules sufficient resources to meet market commitments

    • Customer Service

  • Demonstrates a commitment to internal and external customer service while serving the Company's families exceptionally well
  • Builds and maintains strong relationships by promoting a team atmosphere
  • Communicates with location associates, including directors, managers and other staff members to mitigate confusion and misunderstanding
  • Leads by example while staying engaged and supportive of company initiatives

    • Manage Inventory (Location Specific)

  • Takes and places orders for necessary supplies
  • Manages inventory for caskets and cremation containers for the market, including receiving requests and making orders, as required
  • Order additional general supplies at the direction of the location management.
  • Performs other duties as directed by management

    • Minimum Requirements

  • Education : High school diploma or GED equivalent
  • Licenses : Current valid drivers license may be required
  • Experience : Minimum of six (6) months scheduling or logistics experience

    • Knowledge, Skills and Abilities

  • Knowledge of the companys service promise, services, capabilities, policies, procedures and practices to effectively manage various location needs
  • Ability to resolve issues in accordance with company goals and objectives
  • Excellent communication skills and interpersonal skills
  • Ability to prioritize and organize effectively with a keen sense to detail
  • Ability to work in a fast paced, high pressure environment
  • Ability to multi-task using multiple software programs simultaneously
  • Ability to communicate with associates, customers, supplies in person or by phone
  • Solid knowledge of computers, MS Office, e-mail, internet and other software required or willingness to learn
  • Good driving record

    • Compensation

    Salary : $21.00 / Hr

    Benefits

    Medical

  • Dental
  • Vision
  • Flexible Spending Accounts (health care and dependent care)
  • Health Savings Account with Company Contribution
  • Sick Leave
  • Short-Term Disability
  • Long-Term Disability
  • Life Insurance
  • Voluntary Accidental Death or Dismemberment Insurance
  • Dependent Life Insurance
  • SCI 401(k) Retirement Savings Plan with Company match
  • Employee Assistance Program
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