California Licensed Shift Supervisor

A company is looking for a 988 Shift Supervisor.

Key Responsibilities

Manage and support call flow on the Crisis Line

Ensure compliance with program standards, contracts, policies, procedures, and guidelines

Provide oversight and support for crisis counselors and volunteers, including training and performance evaluations

Required Qualifications

High school diploma or equivalent

Minimum of one year experience as a Crisis Counselor or similar role

Ability to use Microsoft Office Suite and crisis line software efficiently

Knowledge of HIPAA, DMH policies, and emergency mental health services regulations

Basic supervisory skills to manage volunteers and crisis counselors