Program Manager

Program Manager

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.

The Program Manager (PM) provides outstanding customer service through the management, performance and completion of major account programs. They will assist in managing and directing all phases of a program from inception to completion. They coordinate proposal preparation and establish and monitor project plans and schedules. This position develops and maintains key customer contacts and relationships. The PM reviews Customer Focused Team (CFT) metrics and develops improvement plans in areas including but not limited to customer service, financial performance, customer cost, quality, delivery and continually seeking value added business opportunities.

Duties / Responsibilities

• Responsible for managing all aspects of account program management, which operates in a (CFT) matrix management capacity with the following functional areas : production, planning, materials management, quality, engineering, and new business development
• Assign priorities to multiple competing activities quickly and effectively, balancing short and long-term needs
• Responsible for monitoring and analyzing cost, revenue and profitability performance of programs, providing revenue forecasts and ensuring products are completed on time and within budget; provide pricing rationale and recommendations supporting quotations and proposals for new business opportunities
• Review and approve program expenditures within authority matrix. Conduct review of financial results and variances with management team and ensure ROI. Prepare monthly program financial and operational reports for management review, leading the management presentations and Customer Quarterly Business Reviews
• Responsible for ensuring that program operational metrics are in place and are effectively managed. Monitor key operational performance metrics such as on-time delivery, quality, responsiveness, price for value, and use of technology. Review company performance to standards on a regular basis reacting to metrics by identifying root cause and solutions
• Assist with managing and executing new programs in accordance with budget, schedule, and technical objectives; leverage relationship with existing customers to identify new business opportunities within assigned accounts
• Responsible for ensuring customer projects meet the customer's expectations and are delivered on-time.
• Primary lead aligning stakeholders on deliverables, managing communication, championing meetings, and ensuring updates are provided to the customers in a timely manner

Qualifications

Skills Required

Creation Technologies is an equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you require any accommodations to complete the application process or need the job posting in an alternative format, please email Accessibility@creationtech.com. You will be connected with our Talent Acquisition team.

If you are contacted regarding the position, please inform our Talent Acquisition team of any accommodations you may need during the recruiting process. All information related to accommodation requests will be handled confidentially.

Canada : Title for the position will be in accordance with applicable national and local laws.