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Customer Service Representative II
Customer Service Representative IIAmeriHome Mortgage Company • Irvine, CA
Customer Service Representative II

Customer Service Representative II

AmeriHome Mortgage Company • Irvine, CA
[job_card.30_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

Job Title:

Customer Service Representative II

Location:

CA - Irvine

What you'll do:

As a Customer Service Representative II you'll be handling customer inquiries regarding our mortgage loan products. You'll also handle a high volume of inbound and outbound phone calls while delivering a high level of professionalism and customer service to our clients. You'll perform basic qualifications of leads utilizing scripted presentation.
  • Contact prospective clients to generate interest in our mortgage products. Communicate effectively over the phone with the ability to escalate customer complaints and concerns to appropriate departments.
  • Field customer mortgage inquiries and generate potential interest in refinance opportunities.
  • Transfer potential leads to available Loan Officers.
  • Speak with clients while entering client data into the AmeriHome Mortgage Customer Relationship Management (CRM) System.

What you'll need:

  • High school diploma required; Bachelor's degree in related field preferred.
  • Intermediate speaking and writing communication skills.

Benefits you’ll love:

We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

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Customer Service Representative II • Irvine, CA

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