Director of Operations

Job Description

Job Description

Specific Responsibilities :

Participate in Safety Committee and lead by example regarding CS safety culture along with support for the Safety Director.

Participation and Business Unit representative in the annual Budget meetings.

Develop and maintain Business Unit Budgets and Goals.

Business Development with Clients and seek job opportunities within the business Unit.

Provide business unit wide project schedules to help estimate overall company resource needs.

Manage the office and management staff in project setup and project execution.

Ultimately responsible for the safe and quality execution and delivery of the projects.

Monitor project costs and Job Cost Report for all projects within that unit, making adjustments in the operations as needed to meet or exceed budgets.

Maintain a profitable business unit.

Continue to develop and implement strategies to grow the Business Unit

Overall responsibility of all active participants in the business unit, from Pre-con / Estimators and Project / Operations Managers to Field Superintendents and Foreman.

Oversight regarding accounts receivable & open retentions on all projects within the business unit, and help colleting as needed.

Conduct annual performance reviews for direct reports within the business unit.

Actively participate in Committee meetings.

Responsible for strong project planning and schedule development for each project within the unit.

Develop Regional Sales Plans Aligned with Company Goals. Partner with sales and executive leadership to establish region-specific sales strategies and targets that align with both operational capabilities and corporate growth goals.

Track and Report Regional Sales Pipeline. Maintain and update CRM systems with active pursuits, client touchpoints, and bid tracking, and present progress regularly through weekly regional meetings, email, etc.

Mentor and Support Sales Training for Team Members. Guide and coach junior staff and field leaders on client-facing communication, proposal participation, B.E.S.T Sales Practices and how to identify upsell opportunities during project execution.

Collaborate with Estimating on Bid Strategy & Scope Alignment. Review and provide feedback on bid strategies, client presentations, and estimating scopes to ensure alignment with client expectations and project profitability.

Ensure Client Feedback is Captured & Acted Upon. Establish feedback loops with clients, post-project to assess satisfaction, identify areas for improvement, and pursue opportunities for future work or referrals.

Promote National Growth Through Cross-Selling and Strategic Networking. Proactively identify and share key client contacts and networking opportunities within the region that may benefit other offices or business units. Leverage local relationships to unlock national project opportunities, foster cross-regional collaboration, and introduce complementary services that expand the company's footprint across markets.

Requirements :

15+ Years of Experience in Concrete Industry.

Bachelor's degree in construction management or engineering required.

Complete knowledge of construction principles / practices required.

Excellent problem-solving skills, with an adaptable and flexible style in working with all types of individuals

Proficient at leading a successful project team, including development of employee and maintaining relationships with external entities

Creative and results-oriented, with a strong sense of urgency

Highly entrepreneurial and self-motivated, with the ability to work equally well on own as well as in a team environment.

10+ years management experience

5+ years in Business Development

Contract Administration

Leadership Competencies

Adaptability

Teamwork

Creativity

Results

Leadership

Mentorship

Benefits :

401(k), Medical insurance, Vision insurance, Dental insurance, Paid maternity leave, Paid paternity leave, Student loan assistance