Sales Manager

La-Z-Boy Incorporated Sales Leader

A pivotal leader responsible for driving sales growth and fostering a high-performing sales team. The role involves executing personnel and store sales initiatives to achieve revenue targets, while consistently upholding the company's ethos of prioritizing people, optimizing processes, delivering exceptional products, and reinforcing the brand's core values. This position plays a crucial role in elevating the store's sales performance and contributing to the overall company success and is held to the highest standards of ethics, integrity, and professionalism.

Training Pay: $20 - $22 per hour for 2-6 weeks (no commissions; base rate varies by location)Average Annual Earning Potential After Training: $45,000 - $75,000 (inclusive of base, commission and bonus)

Key responsibilities include:

• Achieving or surpassing store and individual sales goals, annual operating benchmarks, and personal objectives.
• Promoting the in-home design program.
• Championing and role modeling the selling process by overseeing the interaction on the sales floor and evaluating team performance.

People:

• Providing coaching, training, and support to sales teams to improve sales techniques, strategies, and overall performance.
• Ensuring staff deliver exceptional customer service, building long-term relationships that enhance customer loyalty and satisfaction.
• Building a motivated and cohesive team by recognizing achievements, addressing concerns, and promoting a culture that aligns with the company values.
• Recruiting, training, and mentoring staff to ensure they meet sales targets while fostering a positive work environment.

Brand Advocacy:

• Ensuring the store and team consistently reflect the company's brand image, values, and customer experience standards.
• Championing the delivery of a branded customer experience, ensuring that the store layout, product presentation, and employee interactions align with brand guidelines.
• Supporting company-wide marketing initiatives and promotions, ensuring they are executed correctly and in line with the brand's positioning.

Operations:

• Resolving customer concerns and other issues that may interfere with efficient sales operations.
• Supporting planning and executing sales promotion and events.
• Collaborating with support teams to ensure flawless execution of operational excellence.
• Ensuring proper execution of all existing and new systems and administrative procedures.
• Upholding brand visual standards in the store by ensuring cleanliness in employee and customer areas.

Scope & Impact:

This position holds significant influence over the store's financial health, team morale and development, operational efficiency, and the overall customer experience and reputation in the community. This position reports to the Store Manager of the assigned location with indirect influence of sales team.

Minimum requirements include:

• Education: High School or GED Equivalent
• Experience: 1-3 years in a business unit with a retail sales emphasis.
• Skills: Proficient in Microsoft Office 365, financial understanding, adept interpersonal communication, analytical abilities, goal orientation, team management, and customer service.
• Other: Ability to work the schedule and hours dictated by business needs, to include evenings, weekends, and holidays.

Preferred requirements include:

• Experience managing in a retail environment with a strong focus on sales.
• Strong business acumen
• Advanced interpersonal skills, communication skills & experience in building effective relationships.

Physical Demands/Work Environment:

• Ability to lift and/or carry up to 50 pounds.
• Ability to stand for long periods of time.
• Nearly continuous use of repetitive hand motions, hearing and listening.
• Often required to sit, walk, bend and stoop
• Subject to inside environmental conditions
• Ability to pass background and drug screen.

Other duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this job. Duties, responsibilities and activities may change at any time with or without notice.

At La-Z-Boy, we prioritize clear communication and reward outstanding talent! We invite you to explore the exciting opportunities available. To help you make an informed decision, we're sharing key information about our pay practices.

What you can expect:

• Training Pay: $20 - $22 per hour for 2-6 weeks (no commission)
• Average Earning Potential After Training: $45,000 - $75,000+ (inclusive of base, commission and bonus)
• Total Compensation Range: $15,000 - $90,000+ (will not pay less than state/local minimum wage requirements)

Post-Training Pay You choose between 2 plans!

• Sales Manager Plan 1
• Base Pay: $10,400 per year
• Commission & Bonus: Earn more with UNCAPPED commission on written sales 6% on La-Z-Boy Design Sales and 4% on other sales, other than La-Z-Boy Design Sales. Monthly bonus opportunity of $0 - $1,500 based on specific group sales goals
• Sales Manager Plan 2
• Base Pay: $26,000 per year
• Commission & Bonus: Earn more with UNCAPPED commission on written sales 3% on La-Z-Boy Design Sales and 2% on other sales, other than La-Z-Boy Design Sales. Monthly bonus opportunity of $0 - $1,500 based on defined group sales goals

Individual pay is based on various factors, including geographic location, personal performance and relevant qualifications, experience, and skills. By providing our salary ranges and total compensation range details, we aim to foster understanding and confidence in our pay practices. Should the base rate plus the commissions earned during a performance period not be at or greater than location minimum wage requirements for the period, the company will make a minimum wage adjustment for the employee to be compliant with minimum wage for the location.

Weekly Hours: 40

Benefits for employees in the US include: Medical, Vision, Dental and Basic Life Insurance, available 401k retirement plan with company match of up to 6%. Paid time off includes: 9-11 paid holidays each year, two weeks' prorated vacation as a new hire and either personal time (non-exempt only) or state mandated sick time.