Customer Service Representative

Customer Service Representative

We are currently seeking a Customer Service Representative for an international company that operates within the transportation industry. The Representative will provide service to customers who require assistance with issues involving their fare media cards and accounts. They will be responsible for providing professional, knowledgeable, and courteous call support to all cardholders, patrons, and transit operators. This position typically works under close supervision and direction. This position requires 100% onsite presence based out of Buffalo, NY.

Job Duties

• Answers all incoming fare media phone calls from customers.
• Processes all fax and email inquiries.
• Performs all assigned tasks as quickly and accurately as possible.
• Follows all established policies, procedures, and written / verbal instructions.
• Ensures all assigned issues are updated and resolved as efficiently and as quickly as possible.
• Answers all inquiries related to fare media.
• Initiates outbound calls as needed.

Qualifications

Hourly Rate : $17 / hour

$100 Sign-on bonus after 30 days of employment $250 Attendance bonus available after 90 days of perfect attendance

Garnet River LLC is an Equal Employment opportunity / Affirmative Action (EEO / AA) employer. Minorities / Female / Disabled / Veteran (M / F / D / V)