Information Technology Executive

Information Technology Executive(

Job Number:

HOT0BXHW)

Work Locations

:DoubleTree by Hilton Hotel Kuala LumpurThe Intermark 348 Jalan Tun RazakKuala Lumpur50400

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The IT Executive will be responsible for managing the daily IT operations of the hotel, ensuring the reliability, security, and efficiency of IT systems to support excellent guest experiences and smooth internal operations. This role involves supporting hotel management systems, maintaining IT infrastructure, resolving user issues, and ensuring compliance with corporate IT policies and Hilton standards.

What will I be doing?

As the IT Executive, you will be responsible for performing the following tasks to the highest standards:

• Provide first-level support for all hotel IT systems, including Point of Sale (POS), telephony, networking, Wi-Fi, and office IT.

• Install, configure, and troubleshoot hardware and software (PCs, servers, printers, switches, routers, etc.).

• Monitor the performance of IT systems to determine cost and productivity levels and make recommendations for improving the IT infrastructure.

• Ensure data security, backups, and disaster recovery procedures are in place and up to date.

• Work closely with corporate IT teams and vendors to implement global systems and upgrades.

• Maintain IT asset inventory and documentation of all systems and licenses.

• Provide timely support to hotel departments (Front Office, Housekeeping, Sales, F&B, etc.) to ensure uninterrupted service to guests.

• Support new employee IT onboarding and training on internal systems.

• Ensure compliance with data privacy and cybersecurity policies and procedures.

• Participate in annual IT audits, PCI DSS compliance checks, and data protection assessments.

• Coordinate with external vendors and service providers for system support and maintenance.

What are we looking for?

An IT Executive serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Bachelor’s degree or diploma in Information Technology, Computer Science, or related field.

• Relevant certifications (, CompTIA A+, Microsoft, Cisco, ITIL) are a plus.

• 1-2 years of IT support experience, preferably in the hospitality or service industry.

• Familiarity with hotel systems like Opera PMS, OnQ, MICROS POS, and PBX systems is highly desirable.

• Experience with Windows servers, networking, Active Directory, and Office 365.

• Strong problem-solving and analytical skills.

• Excellent interpersonal and communication abilities.

• Ability to work under pressure and manage multiple tasks.

• Strong sense of confidentiality, responsibility, and professionalism.

• Availability to work on weekends and during emergencies if required.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

EOE/AA/Disabled/Veterans

Schedule

:Full-timeBrand:Doubletree by Hilton

Job

:Data and Information Management