Head of GTM / Customer Success

Head of GTM / Customer Experience

San Francisco Bay Area | Office Based | $175K–$215K +15‑25% Bonus and Benefits

We’re looking for a Head of GTM / Customer Experience to become the first hire in this critical function, building customer experience from the ground up in one of the most exciting AI startups in the professional services space.

You’ll be joining a small, fast‑moving team backed by a global leader in data and technology, helping enterprise clients in tax and accounting harness the power of generative AI to transform how they work.

What you’ll do.

• Partner with enterprise sales teams to deliver live product demos and detailed feature walkthroughs.
• Act as the voice of the customer, meeting regularly with users to understand workflows, surface pain points, and feed insights into product development.
• Troubleshoot complex user issues in close collaboration with engineering.
• Build the processes, playbooks, and tools that define how we deliver customer success at scale.
• Champion the product internally and externally, acting as a trusted evangelist across partner ecosystems.

What we’re looking for.

You’ll have the autonomy to shape how we engage customers, influence product direction, and define success for a new category of AI‑powered enterprise tools.

This is an on-site role (5 days / week in San Francisco Bay Area) .

If you’re ready to lead customer experience in a high‑impact AI company, apply now.

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