Revenue Call Center CSR

Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state offering a range of opportunities across 60 agencies. At the state youll find competitive compensation a robust benefits package and a commitment to work-life balance. Most importantly youll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Indiana Department of Revenue (DOR) :

The Indiana Department of Revenue has served Indiana its population and the business community since 1947. Our more than 700 dedicated team members administer over 65 different tax types and annually process nearly $30 billion of tax revenue. We are a Top Workplace employer.

Role Overview :

The Tax Revenue Customer Service Representative (Tax Analyst) works to ensure the highest level of customer focus with a strong commitment to the taxpayers of Indiana through continuous innovative methods to increase accuracy efficiency and productivity in all areas of departmental operations tax administration. Experience is preferred but not required.

A comprehensive 6-week tax training program will be provided to all new employees along with ongoing training and support.

This role serves in the South Bend Indiana District DOR Office.

Salary :

This position starts at an annual salary of $42900 and may be commensurate with education and job experience.

Use our Compensation Calculatorto view the total compensation package.

A Day in the Life :

Responsibilities include :

• Prepare conductand evaluatetraining courses for individual and sales tax and with procedural issues.
• Correspondwith taxpayers by telephone in writing or in person for providing technical tax information tax law interpretation and procedural information in order to ensure compliance with state and federal laws.
• Provideassistance to taxpayers in person by phone or mail by advising instructing and furnishing information with respect to taxes collected by the Indiana Department of Revenue (DOR) (sales withholding income county innkeepers food and beverage motor corporations motor fuel and special taxes);
• Auditvarious Department of Revenue tax returns and contacts taxpayers.
• Computeand issuerefunds or delinquency notices.
• Comparestate and federal tax returns to ensure accuracy of state return.
• Computeand assesspenalty and interest paid on delinquent taxes.
• Establishpayment plans for a taxpayer or business.
• Assistlower-level Tax Analysts regarding policy interpretation and procedures.
• Assistsupervisor with workload distribution and short-term planning.
• Interpretand applystate and federal tax laws rules and regulations in identifying and resolving technical tax problems.
• Collectdata or information necessary for the conduct of a public hearing or trial.
• Preparestatistical reports regarding production and output and backlogs.

The job profile is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee. Other duties responsibilities and activities may change or be assigned at any time.

What Youll Need for Success :

You must meet the following requirement to be considered for employment :

Supervisory Responsibilities / Direct Reports :

This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana :

The State of Indiana offers a comprehensive benefits package for full-time employees that includes :

150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers

Equal Employment Opportunity :

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting selecting developing and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application you can request assistance by contacting the Indiana State Personnel Department at .

Key Skills

ASC 606,Hotel Experience,Hospitality Experience,GAAP,Accounting,Revenue Management,Pricing,Analysis Skills,Salesforce,SOX,ERP Systems,NetSuite

Employment Type : Full Time

Experience : years

Vacancy : 1