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Order Resolution Specialist
Order Resolution SpecialistCabinetParts.com • Pompano Beach, FL, US
Order Resolution Specialist

Order Resolution Specialist

CabinetParts.com • Pompano Beach, FL, US
[job_card.1_day_ago]
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  • [job_card.full_time]
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Job Description

Job Description

Salary : see offer for details

Order Resolution Specialist

CabinetParts.com | Pompano Beach, FL | $2024 / hr | Full-time, On-site

About the Role

You'll own the resolution of order exceptions from start to finishsupplier delays, shipping issues, damaged items, and inventory discrepancies. This position requires independent problem-solving, clear communication, and persistence in chasing down answers across multiple systems and vendors.

This is not a call center position. You're solving operational problems, not reading scripts.

Responsibilities

  • Investigate and resolve order exceptions including shipment delays, missing items, damaged goods, and tracking discrepancies
  • Coordinate with suppliers, warehouses, and carriers to expedite resolutions
  • Maintain accurate documentation of issues and resolutions
  • Identify recurring problems and escalate patterns to management
  • Communicate directly with customers when necessary to provide updates and solutions

Requirements

  • 2+ years in e-commerce operations, order management, or fulfillment
  • Ability to manage multiple open issues simultaneously without dropping threads
  • Strong written communicationclear, concise, factual
  • Comfortable working independently with minimal supervision
  • Detail-oriented with strong organizational habits

    • We're Looking For

  • Someone who genuinely enjoys solving problems
  • Self-starters who track their own follow-ups
  • People looking for stability, not a short-term stop

    • Compensation & Benefits

  • $20$24 / hour based on experience
  • Medical, dental, and vision insurance
  • IRA with company match
  • Paid time off and holidays
  • Employee discount
  • MondayFriday schedule, no evenings or weekends

    • About CabinetParts.com

    We're a specialty e-commerce company serving professional contractors and DIY customers in the cabinet hardware industry. Small team, low drama, direct impact on operations.

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    Resolution Specialist • Pompano Beach, FL, US

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