Customer Success Manager

Customer Success Executive

Join the forefront of innovation with SensorFlow, a leading force in transforming buildings into smart, energy-efficient havens. Our cutting-edge technology has been pivotal in aiding prominent brands like Accor and RedDoorz slash energy costs by up to 30%, all while enhancing operational productivity with data-driven insights. As we broaden our reach across Southeast Asia, we're on the hunt for passionate individuals to contribute to our mission of maximizing building productivity, efficiency, and sustainability.

Less Waste. More Wisdom. Better Stays.

Why This Role Matters

Our Customer Success Executives are the daily partners for our clients, ensuring they gain the full value of SensorFlow's solutions. You'll help customers adopt our technology, improve their operations, and achieve measurable outcomes. This is a role for someone who thrives on collaboration, builds strong relationships, and is passionate about making customers successful. It's not just about tasks or reports it's about delivering outcomes that matter.

What You'll Do

• Partner with customers: Guide them through onboarding, training, and adoption so they feel confident and supported.
• Be proactive: Monitor usage, identify risks or opportunities, and take action before problems escalate.
• Foster inclusion: Contribute to a team culture where everyone builds each other up and works as one team for the customer.
• Champion challenge: Be open to questioning assumptions, sharing insights, and receiving feedback so we all keep improving.
• Deliver outcomes: Help customers achieve operational efficiency, energy savings, and improved guest experiences.
• Enable growth: Share best practices, support business reviews, and identify opportunities for customers to expand their use of our solutions.
• Collaborate cross-functionally: Act as the customer's voice internally, sharing feedback with Sales, Product, and Engineering.

What You Bring

• 23 years in customer success, account management, or customer-facing roles (SaaS or hospitality experience a plus).
• Strong communication skills empathetic, clear, and confident in email, calls, and presentations.
• Proactive problem-solving with resilience under pressure.
• Comfort working with OKRs, KPIs, and customer success metrics (e.g., NPS, retention, adoption).
• A collaborative mindset thriving in a team, not as a lone operator. Agility and adaptability in a fast-paced, evolving environment.
• Passion for customer outcomes and growth, not just activity.

How You'll Succeed Here

You'll thrive if you are:

• Curious and compassionate listening deeply and acting with empathy.
• Integrity-driven prioritizing honesty and doing what's right.
• Outcome-focused measuring success by the customer's results.
• Resilient and resourceful solving challenges creatively and constructively.
• Team-first contributing to an inclusive, collaborative culture.

What It's Like To Work Here

At SensorFlow, you'll join a diverse, ambitious, and supportive team. We value learning through challenge, focus on customer outcomes, and celebrate growth together. You'll have the autonomy to develop your skills, the support of your teammates, and the chance to make a lasting impact on customers and the wider hospitality industry.