Delivery and Demand Manager

Delivery & Demand Manager

The Delivery & Demand Manager plays a vital role within the Delivery or Platform team, managing demands from multiple business areas on a regular basis. This role collaborates closely with Technical Delivery Managers, Project Managers, Business Analysts, Developers, Architects, Testers, Stakeholders, and the centralized Demand Team to ensure demands are accurately estimated, planned, and coordinated. The position requires delivering excellent service to internal customers and stakeholders while working within various methodologies (Agile, Waterfall, etc.).

What will your essential responsibilities include?

• Manage demand intake processes for the Delivery / Platform team, ensuring requests are properly documented, prioritized, and estimated and providing estimation input to Global Technology's centralized Demand process.
• Act as the primary liaison between technical teams and organizational stakeholders, managing expectations and communicating project status effectively.
• Collaborate with relevant teams to gather and validate estimates for applications and products, supporting accurate planning and resource allocation.
• A keen ability to execute and deliver results, including delivering technical projects on time and on budget through planning, execution, and delivery.
• Identify, assess, and mitigate risks to prevent delays or quality issues. Support resolution of delivery obstacles promptly.
• Assist in balancing workload and resource distribution across teams to optimize efficiency and meet commitments.
• Evaluate environmental changes and maintenance actions, assessing their impact on current and future delivery.
• Track deliverables, support contract negotiations, and ensure vendor activities align with project timelines and quality standards.
• Create reports, documentation, and presentations for training, knowledge sharing, and stakeholder updates.
• Maintain and monitor service levels, address variances proactively, and ensure adherence to internal procedures and audit requirements.
• Foster outstanding relationships with internal stakeholders and vendors to improve delivery processes and foster enduring partnerships.

You will report to the Delivery Lead.

What you'll bring

We're looking for someone who has these abilities and skills :

Required Skills and Abilities :

Desired Skills and Abilities :

Who we are

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re / insurance, we reinvent it. How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business ? property, casualty, professional, financial lines and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com .

What we offer

Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It's about helping one another and our business to move forward and succeed. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe. Robust support for Flexible Working Arrangements Enhanced family-friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at axaxl.com / about-us / inclusion-and-diversity .

AXA XL is an Equal Opportunity Employer.

Total Rewards

AXA XL's Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do. We're committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations. Our Pillars :

The U.S. base salary range for this position is USD 94,500 142,000. Actual pay will be determined based upon the individual's skills, experience and location. We strive for market alignment and internal equity with our colleagues' pay. At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits. We also believe in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers. For more details about AXA XL's benefits offerings, please visit US Benefits at a Glance 2025.