Recovery, Operations and Correspondence Analyst

Location(s) : Murfreesboro, TN

Job Schedule : Fulltime, Onsite

Education Requirement : Bachelor's Degree

Sponsorship : No

Shape the Future of Mobility at Nissan : Launch Your Career, Drive Innovation

We are currently looking for a Recovery, Operations and Correspondence Analyst to join our team in Murfreesboro, TN . This role will manage the day-to-day operations related to all Operational requests for Consumer Affairs, Dispute Resolution and Legal teams. Responsible for performing audits on all requests related to Vehicle Service Contracts, Extended Component Warranties, Service Credits, and Vehicle Purchase Program.

A Day in the Life :

• Evaluates all incoming requests from attorneys, state regulatory agencies, dealers, and customers in reference to alleged Lemon Law / Breach of Warranty issues, and product related questions or concerns.
• Receives, audits, and processes all incoming Consumer Affairs (Level 1 and Level 2) and Arbitration goodwill requests. Ensure each request does not put NNA in risk of Lemon Law implications. Analyze process for related improvements including SOPs.
• Responsible for daily and monthly budget tracking and providing analysis for each GW tool and communicate current trends to Sr. Manager and Director. Produces and distributes related weekly reports for Correspondence / Goodwill functions.
• Manages vendor(s) to ensure proper and timely disbursements are made to the customer. Handle customer escalations to resolve concerns when issues arise.
• Audits SAP file and Salesforce for all Consumer Affairs, Dispute Resolution and Legal Buyback checks received from accounting weekly to ensure they are distributed to the correct entities and within state mandated deadlines. Weekly check requests average $1.8M.
• Maintains accounting transactions for Consumer Affairs, Dispute Resolution and Legal teams, which include stop payments, voided checks, check traces and weekly bank deposits for recovery funds received. Works with NNA Accounting to reconcile accounts; review, investigate and correct errors regarding NNA checks.
• Works cross functionally with various NNA departments (Engineering, Parts Return, Legal, Recalls, Product Suggestions, NESNA, NMAC, Subrogation claims) that interact with Consumer Affairs to ensure all incoming customer escalations are received by the accurate entity for immediate response.
• Conducts new hire training and best practices presentations to all new Consumer Affairs and Dispute Resolution employees regarding Goodwill and Correspondence requests in Salesforce.
• Interfaces with dealership personnel and regional staff to audit and approve warranty claims.
• Collaborates with NESNA on VSC Cancellations to ensure proper cancelation of policies and recover funds on all applicable CBB vehicles.

Who We're Looking for :

Required :

Intermediate computer systems knowledge, analytical ability, strong verbal and written communication skills and strong organizational skills to effectively interface with internal and external departments.

What You'll Look Forward to at Nissan :

Career Growth and Continuous Learning Opportunities : Benefit from diverse career paths, cross-departmental moves, and innovative learning platforms. Enhance your skills through seminars, leadership training, and tuition reimbursement programs, all while playing a vital role in shaping the future of transportation. From day one, you'll have the support to tackle challenges and contribute to impactful solutions across our organization.

Rewards : Be supported with a Comprehensive Benefits Package, including medical, mental health, parental leave, retirement savings & unique Nissan perks, including discounts on lease vehicles as part of our Employee Lease Program and a Vehicle Purchase Program (VPP). For more information, access our Nissan Benefits Overview Guide.

Nissan is committed to a drug-free workplace. All employment is contingent upon the successful completion of drug and background screenings in accordance with Nissan policies and in compliance with federal, state, and local laws, including the California Fair Chance Act and the Los Angeles County Fair Chance Ordinance. Nissan will consider qualified candidates with arrest or conviction records for employment in a manner consistent with these laws.

It is Nissan's policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, military status, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire; Nissan uses E-Verify to validate employment eligibility.

NISSAN FOR EVERYONE

People are our most valuable assets, and diversity and inclusion are the key to maximizing the power of each individual member of our team. When everyone belongs, the power of NISSAN is undeniable. Our Corporate Diversity Initiative aims to improve business results by ensuring that our workplace and core businesses meet the unique needs of our employees and customer base.

Nissan is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard. We have over 10 Business Synergy Teams (BSTs) across the U.S. and Canada that connect employees - with shared characteristics or interests - build allies, and foster a company culture where all employees feel supported and included.

Nissan also values inclusion in all areas of our business as we strive to mirror the diversity of our customer base and the communities where we do business. We are committed to procuring innovative goods and services, retailing our products and communicating from a diverse perspective which will help us continue to offer our customers competitively designed, market-driven products.

Join us as we carry our commitment to diversity and inclusion into the future.

Murfreesboro Tennessee United States of America