Partnership Manager

Required Education, Skills and Experience

Education : Bachelor’s Degree, related experience, or a combination of both.

Experience :

Minimum 2 years work experience in Project and / or Customer Account Management (preferably in the nutrition / supplement industry), Food Manufacturing, Beverage, Flavor, or Pharmaceutical environment.

Minimum 2 years work experience in Project Management, Customer Account Management, or like role / technical experience.

Experience using an ERP System .

Skills :

Proficient in Microsoft Office Suite .

Strong verbal and written communication skills , including timely follow-up and commitment to deliverables.

Ability and proven success developing strong cross-functional relationships to drive collaboration and results.

Ability to perform tasks autonomously or under minor supervision while maintaining accuracy, completeness, and sound judgment.

Ability to delegate key tasks.

Ability to balance workload and prioritize as needed.

Well organized with time management skills.

Strong attention to detail .

Strong problem solving and conflict resolution skills .

Able to consume and sample food ingredients and allergens.

Preferred Education, Skills, and Experience

Education : Minimum B.S. in Food Science or related technical or engineering degree preferred with 2-4 years’ experience, or M.S. degree with 1-2 years’ experience.

Certifications : PMP Project Management Profession or Project Management coursework preferred.

Experience : 2+ years’ Account Management experience.

Essential Functions

(Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

Client & Project Management : Facilitate and manage all aspects of client engagement and projects from ideation to finished product shipment . Provide technical and communication support (internal / external) to keep opportunities on track and promptly address delays.

Process Expertise : Comprehensive understanding of the product, project, and manufacturing lifecycles and processes, including timing, tasks, roles of cross-functional departments, and critical milestones. Technical understanding of product process and contract manufacturing .

Client On-Boarding : Effectively facilitate and manage the on-boarding of multiple client products and existing portfolio production orders, providing timely updates to key stakeholders.

Problem-Solving : Skillfully navigate stressful, undefined, and / or ambiguous environments while maintaining work accuracy. Manage projects with moderate to high complexity, working closely with business partners to define product requirements and develop project timelines.

Systems & Operations : Effective utilization of ERP System . Regular follow-up on all open client requests and orders. Comply with all safety and SOP procedures .

Collaboration : Develop and foster internal and external partnerships. Collaborate well within a diverse environment to accomplish responsibilities satisfying client and business needs. Manage, communicate, and facilitate client requests.

Core Work Traits : Works with urgency . Strong attention to detail .

Cognitive & Communication Functions

Cognitive (Reasoning) : Apply logical or scientific thinking to a wide range of intellectual and practical problems. Deal with abstract and concrete variables. Comprehend complex, hard-to-understand concepts .

Mathematics : Perform ordinary arithmetic, algebraic, and geometric procedures in standard, practical applications.

Communication (Speech & Composition) : Expression level to communicate fluently in English with employees / customers. Vocalize and explain detailed data and problem-solve in-person, by telephone, and via video conferences. Capable of interpreting technical materials and adapting communication for the listener. Routinely draft narrative information and compose routine correspondence on own initiative.

Non-essential Functions & Other

Non-essential : Able to assist and fill in for other department members as needed.

Work Environment : Office and lab environment. Routinely uses lab equipment and standard office equipment.

Travel : Minimal travel required (infrequently, e.g., annually).