Campus Safety Dispatcher

Whittier College is seeking a qualified Campus Safety Dispatcher.

The successful candidate must be able to interact effectively with students, faculty, and staff. Under the general guidance of the Director of Campus Safety, the candidate will perform a variety of duties to ensure the safety of the College Community and campus facilities.

The position of Dispatcher is responsible for answering incoming calls to the College Campus as well as the Department of Campus Safety. Dispatchers provide information to the College Community, including faculty, staff, and students, on the telephone or when visiting the Department of Campus Safety. Dispatchers also monitor and dispatch radio traffic to officers, student officers, facilities, and other departments on the College campus.

Dispatchers enter data into the department’s CAD system for both radio traffic and incident management; additionally, dispatchers coordinate with outside agencies utilizing both radio and phone.

Hours: 40 hours per week, schedule varies
Exempt/Non-Exempt Status: Non-Exempt
Full Time/Part Time Status: Full Time
Salary Range: $-$ per hour.

Reports To: Shift Supervisor
Location/Department: Whittier College (main campus- Whittier, CA)/Campus Safety

This position is considered a Campus Security Authority.

Essential Job Functions

• Interact and collaborate with students, faculty, staff, and local community to provide safety services.
• Act as main campus operator for Whittier College, transferring calls and providing information as requested.
• Answer emergency and non-emergency calls for assistance and determine appropriate response in accordance with established procedures and assessment of the situation. May contact back-up or follow-up services for assistance such as Whittier Police Department, Los Angeles County Fire Department, and/or other agencies.
• Monitor radio communication between Whittier College officers, as well as other administrative offices such as Facilities and Residential Life.
• Assist with emergency planning and procedures.
• Maintains departmental software utilizing CAD system for report management, develops department logs using a dispatch module, and manages a private E-911 Cisco system. Logs must be accurate and maintained on a timely basis.
• Develop and maintain information databases for confidential student information using Microsoft Access and other database software.
• Monitor and dispatch officers to Emergency Blue Light System (EBLS) and campus-wide alarm system.
• Input and manage parking citation history, as well as vehicle/bicycle registration using CAD system and database.
• Assist with enforcing institutional, departmental, and local law enforcement policies and procedures.
• Develop reports for a variety of incident responses, including medical and disciplinary calls.
• Perform clerical functions such as filing paperwork, light typing, and data entry.
• Train and supervise student employees to serve as student dispatchers.
• Dispatchers are required to work nights, holidays, and/or weekends.
• Because the Department of Campus Safety operates 24 hours a day, 7 days a week, Dispatchers are required to work nights, holidays, and/or weekends. Shifts are changed on a quarterly schedule or depending on departmental needs.

Other related duties as assigned.

Non-Essential Job Function

• Assist officers during emergency situations and special events (e.g. commencement.)
• ID Card Access Issuance (CAI)
• Completes monthly duties and audit reports as directed by Command Staff
• Provide campus information, such as directions and permits/passes, to visitors, parents, and guests.

Position Specifications and Requirements

Previous Experience

Minimum 6 months experience working in a busy office with multiple/concurrent duties; dispatching and/or prior security experience preferred. Dispatcher training will be provided during the first year of employment. Good typing skills, general computer knowledge and experience with database programs.

Knowledge and Education

High school graduate or equivalent required, some college preferred.