Automotive Service Advisor

Service Advisor - 4 Day Work Week! | Pleasant Hill & Des MoinesAbout Smith Automotive

Join our growing, forward-thinking auto repair shop with locations in Pleasant Hill and Des Moines! We're not a dealership or chain store—we're a local business that values our team and creates a positive workplace where you can build a long-term career.

Why You'll Love Working Here

? 4-Day Work Week – Monday through Thursday, every weekend is a 3-day weekend!
? Competitive Pay – Based on experience and certifications
? Comprehensive Benefits Package

• Health insurance
• Life insurance
• Retirement plan
• Paid holidays
• Earned vacation time
  ? Professional Development – ASE and additional training paid by the company
  ? Quality Tools & Resources – Modern shop management systems and everything you need to excel
  ? Growth Opportunity – Join us during an exciting expansion phase

What You'll Do

As our Service Advisor, you'll be the vital connection between customers and our technical team. Your day will include:

• Customer Communication – Answer phones, schedule appointments, and greet walk-in customers
• Service Management – Check in vehicles, review repair orders, and provide status updates throughout the day
• Sales & Estimates – Prepare and present quotes to customers
• Payment Processing – Handle checkout, process payments (cash, check, credit card), and manage payment arrangements
• Follow-Up – Make customer retention calls and ensure outstanding service
• Administrative Support – Use shop management software, order parts, process warranty claims, and maintain organized records

What We're Looking For

Required:

• Previous automotive service advisor experience
• Valid driver's license and clean driving record
• High school diploma or equivalent
• Strong computer skills and ability to learn shop management software (Tek Metric experience a plus)
• Excellent communication skills – both phone and in-person
• Ability to multitask effectively in a fast-paced environment
• Strong organizational skills and attention to detail
• Professional appearance and demeanor
• Ability to work a flexible 40-hour week (Monday-Thursday)
• Cash handling experience

Preferred:

• ASE certifications

Personal Qualities We Value:

• Enthusiastic, friendly attitude
• Genuine desire to help people
• Ability to handle high-stress situations professionally
• Team player who can also work independently
• Problem-solver with strong decision-making skills

Ready to Join Our Team?

If you're tired of the dealership grind and want a workplace where you're valued and can truly make a difference, we want to hear from you!

To Apply: Submit your resume or detailed work history today.

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Smith Automotive is committed to ethical business practices and providing outstanding customer service. We're looking for team members who share these values and want to grow with us.

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