Applications Engineer

Join our team as an Applications Engineer for the Bison business unit, supporting motors, blowers, gearmotors, and pumps by delivering technical solutions and exceptional customer experiences. This hands-on role is essential to product application, customer satisfaction, and business growth, requiring strong communication skills, technical proficiency, and a collaborative mindset.

This role can be based in either Aurora, IL; Kent, OH; or Whitsett, NC.

What you will do:

• Serve as the primary customer technical contact: Act as the technical liaison for customers, providing prompt, expert support and building lasting relationships. Respond to inquiries, troubleshoot issues, and recommend solutions for Bison products.
• Develop tailored application solutions: Analyze customer requirements and propose product configurations, modifications, or custom solutions to meet specific needs. Guide customers through product selection and implementation.
• Lead customer training and education: Deliver engaging training sessions and presentations to customers and sales teams on product features, applications, and best practices. Ensure customers are empowered to use Bison products effectively.
• Collaborate across teams: Work closely with Engineering, Manufacturing, and Sales to ensure customer requirements are understood and met, and to resolve application-related challenges. Facilitate clear communication and seamless handoffs between teams.
• Prepare and maintain technical documentation: Create and update application notes, product specifications, installation guides, and other customer-facing documentation.
• Support product development: Provide feedback from customers and field applications to inform product improvements and new development initiatives. Advocate for customer needs in internal discussions.
• Develop costing and scope estimates for new projects and coordinate development programs for success
• Participate in design reviews: Contribute to design and project review meetings, offering insights on customer requirements, field performance, and application challenges.
• Monitor industry trends: Stay current with advancements in our target industries and provide input for R&D and expansion efforts
• Travel: Regular travel to customer sites, manufacturing locations, or industry events is required to support customer engagements and strengthen relationships. Our business is worldwide, so you may be interacting with people in off-hours, in different time zones.

What we are looking for:

• Bachelor’s degree in Engineering (Mechanical, Electrical, or related field) or equivalent technical experience.
• 5+ years of experience in application engineering, technical support, or product development, preferably with mechanical or electro-mechanical products.
• Strong understanding of motors, blowers, gearmotors, pumps, and related applications.
• Proficiency in CAD software (preferably SolidWorks) for reviewing and communicating technical concepts.
• Experience with ERP systems (preferably Oracle & SAP).
• Excellent problem-solving skills and ability to translate customer needs into technical solutions.
• Self-starter with strong sense of ownership and accountability.
• Outstanding communication skills and a passion for building customer relationships.
• Ability to manage multiple projects and adapt to changing priorities.
• Willingness to learn and apply new tools, technologies, and techniques.
• Hands-on, practical approach to customer and product challenges.

If you are a technically skilled, customer-focused Applications Engineer ready to support a dynamic engineering team and help shape the future of the Bison product line, we invite you to apply.

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