Specialist, Sales Operations - Retail Systems

Sales Operations Specialist-Retail Systems

As the largest jewellery brand in the world, we a give a voice to millions of people’s loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives.

Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora where you can each craft far more than just an incredible career.

About the Team:

The Sales Operations Specialist- Retail Systems will play a pivotal role in solving challenges and bringing retail solutions to life in Pandora North America, with the goal of elevating the experience for our fans and empowering our store employees.

This role will lead and sometimes define the initiatives to improve the experience of store employees on the point-of-sale, mobile devices, and other software and hardware used by the store teams. This role requires a unique blend of technical expertise, a deep understanding of store operations, and project management skills.

As a Sales Operations Specialist- Retail System you will….

• Provide technological support for key store systems, including but not limited to: Mobile Point of Sale (MPOS) Core store system (POS and Inventory Management) – KWI ShopperTrak Engraving Systems
• Key liaison to Digital & Technology for: Internet Speed/Performance Phone Systems TCS (IT helpdesk)
• Lead the technology workstream of all store process improvement projects in
• Pandora North America.
• Partners with OMNI on all system improvements for retail.
• Lead and supports all NAM stores system pilots from planning to execution.
• Develops and leads the testing efforts of systems to ensure major defects are
• remediated prior to full implementation.
• Coordinate pilot programs for systems projects, ensuring learnings are captured and adjustments are made prior to implementation to all stores.
• Maintain tracking of stores running digital pilots for support, future pilots store selections, and to avoid stores pilot workload overload.
• Partner with Pandora Global to provide insights into needs and priorities for
• technology in Pandora North America
• Provide insights into project methodologies to ensure continuous process improvement

Craft your career with us if you have:

• Bachelor’s degree in business, Information Technology or a related field.
• 3-5 yrs experience in a related field
• Demonstrates expertise in strategic programs and change management.
• Excellent written and verbal communication skills.
• Proficiency in project management and organizational tools.
• Exceptional ability to manage complex, cross-functional projects.
• Strong relationship-building and collaboration skills.
• Familiarity with internal project management platforms and tools.
• Familiarity with testing methodologies.
• Analytical skills to evaluate project execution effectiveness.
• Fluency in English (additional languages are a plus).
• Limited travel to support field operations and attend events

Our Benefits:

• We Dare! We offer robust compensation package including base and bonus, a K plan to help you secure your financial future
• We Care! Pandora offers extensive benefits including: Medical, Dental, Vision, Short/Long Term Disability, Basic Life and AD&D, anniversary gift cards, recognition program and product discounts!
• We Dream! Pandora is fostering growth and crafting opportunities to support the business needs which learning and development programs, continuous feedback, LinkedIn learning, tuition reimbursement and more
• We Deliver! PTO Package including: Vacation, Personal, Sick, Celebration days and Paid Holidays

MD- 76,- 95, annually commensurate with experience

About Pandora:

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than countries through 6, points of sale, including more than 2, concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 37, people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by . Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in .

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status, and age.

About Pandora NAM:

The Pandora North America team in the USA & Canada consists of more than employees working at our offices in New York & Baltimore, more than 80 in our Logistics Center in Columbia, Maryland, an additional in field positions, and more than 3, in our owned and operated stores.

Today, the USA is Pandora’s single largest market. The Pandora North American region as a whole encompasses over 1, points of sale, including over concept stores, with more than being owned and operated by Pandora.