NOC Operator

Job Description

Job Description

Benefits :

401(k)

401(k) matching

Competitive salary

Dental insurance

Health insurance

Paid time off

Training & development

Tuition assistance

Vision insurance

OVERVIEW :

SILTT is searching for a dynamic and highly motivated Network Operations Center (NOC) Operator . This position is an entry-to-intermediate level operations role responsible for continuous network monitoring, alert triage, and first-line incident response within a 24x7x365 Network Operations Center as Tier I support. This position ensures proactive detection and initial troubleshooting of events affecting network and service performance. Working closely with Level II / Level III operators and Incident Managers, the Tier I Operator executes escalation protocols, documents incident details, and supports restoration efforts to maintain SLA compliance and customer satisfaction. This role provides an ideal foundation for advancement into higher technical and operational leadership positions within the NOC organization. If you are excited by the opportunity to join our team as a NOC Operator, we encourage you to apply today!

WHO WE ARE :

At SILTT were pushing the limits of infrastructure innovation in the Telecommunications and Information Technology industry. From delivering world-class modular data center facilities to all-hours, 365-day operational response and disaster recovery, our multi-functional team of experts are force multipliers across the infrastructure landscape. We pride ourselves in leading from the front to advise, assist, and accompany our clients through their toughest technological and operational challenges. We always deliver results ( spelled re-SILTTs )!

WHY SILTT?

At SILTT, objective-driven means first being people-driven. As a small business we know that the ability to achieve our mission demands we take care of our own by providing our team members with a variety of benefits that allow them to live fulfilling, healthy, balanced, meaningful lives. Thats why we believe in offering paid healthcare, ultra-competitive 401K matching, accrued paid time off and fixed holiday leave, continuous learning and professional development incentives, and promote a sustainable work-life balance.

A CALL TO ACTION :

As we charge ahead in the competitive world of technology and sustainment, we need a dedicated NOC Operator to support our current and future projects. This critical position will collaborate with fellow SILTT teammates and stakeholders. As we staff up to support a new program, this NOC Operator will have the opportunity to be on the ground floor and help define the trajectory of our future!

A DAY IN THE LIFE :

In this role, you will support a high-impact Network Operations Center that forms the backbone of enterprise service delivery. This role provides the opportunity to support NOC best practices and shape a world-class operations culture that scales while maintaining customer trust and operational excellence. Key responsibilities include, but are not limited to :

• Monitoring and Alert Management :
• Monitor network, system, and application alerts using enterprise NMS and ITSM tools (e.g., SolarWinds, LogicMonitor, ServiceNow).
• Validate, correlate, and prioritize alarms to identify true events requiring action.
• Perform initial triage to isolate fault domains (device, circuit, or application).
• Acknowledge, log, and categorize incidents per defined ITIL and SLA workflows.

2. Incident Handling and Escalation :

• Create and update incident tickets accurately and promptly within SLA timelines.
• Execute predefined troubleshooting steps or scripts for recurring alerts.
• Escalate incidents to Level II / III Operators or vendors when issues exceed standard resolution scope.
• Communicate incident status and handover details clearly during shift transitions.

3. Operational Support and Maintenance :

• Support scheduled maintenance by monitoring change windows and identifying post-change anomalies.
• Assist in validation testing following upgrades or configuration adjustments.
• Participate in network testing, inventory audits, and patching activities as directed.

4. Documentation and Knowledge Management :

• Maintain accurate runbook updates and contribute to troubleshooting documentation.
• Report recurring alert patterns, false positives, and opportunities for tool optimization.
• Assist in maintaining asset and circuit inventory accuracy within CMDB systems.

5. Training and Team Collaboration :

• Participate in onboarding and cross-training programs for technical skills development.
• Collaborate with other NOC teams (Facilities, Security, Change, Incident) to ensure integrated operations.
• Adhere to all NOC policies for security, access control, and data handling.

BASIC QUALIFICATIONS :

• Associates or Bachelors degree in Information Technology, Networking, or related field preferred.
• BICSI certified Installer 1 or 2 (INST1, INSTC, INSTF) or Technician (TECH) preferred, other BICSI or equivalent certifications will be considered.
• 0-4 years of experience in network monitoring, help desk, or IT operations environment.
• Basic understanding of networking concepts (TCP / IP, DNS, DHCP, VLANs, VPNs).
• Familiarity with monitoring platforms (SolarWinds, LogicMonitor, PRTG, Nagios) and ticketing systems (ServiceNow, Remedy, Jira).
• Strong communication, attention to detail, and documentation skills.
• Certifications : CompTIA Network + preferred; CCENT, ITIL v4 Foundation desired.
• Ability to work flexible hours, including nights, weekends, and holidays in a rotating 24x7 schedule.

SKILLS & COMPETENCIES :

• Event Monitoring and Alert Triage
• First-Line Troubleshooting and Escalation
• Documentation and Communication Discipline
• Shift Coordination and Teamwork
• Continuous Learning and Process Adherence

WORK LOCATION :

The work associated with this role is expected to be performed on-site at our San Diego Area location, though some travel may be required for periodic support as needed.