Records - Team Lead

Job Description

Job Description

At Veritext, we focus on the details – so legal teams can focus on the case.

About the role :

The Production Lead is responsible for overseeing the daily operations and long-term organization of the Records Room. This role processes third-party records and ensures timely fulfillment of client requests while also leading workflow improvements, maintaining storage systems, and driving overall efficiency for the production team.

This position requires a highly organized professional who takes initiative, owns projects from start to finish, and is committed to creating and maintaining an orderly, compliant, and scalable records environment.

What you'll get to do :

• Understand company targets and strive to meet and exceed expectations
• Understand Veritext products and services and their value
• Lead the daily operation of the Records Room, ensuring materials are processed, organized, stored, and retrieved efficiently
• Continuously improve the physical organization of the room, including shelving, labeling, indexing, and storage systems
• Assign and balance workloads within the processing team to meet company turnaround time goals
• Serve as the primary point of contact for escalations within the production area and ensure timely resolution
• Conduct regular audits of processed records for accuracy and quality
• Lead cleanup initiatives for backlog, misfiled materials, outdated storage, or incomplete / incorrect record sets
• Design and implement organizational projects that improve flow, efficiency, and compliance
• Monitor progress of room-wide projects and provide updates to management
• Ensure chain-of-custody procedures and confidentiality standards are followed
• Support adherence to retention, destruction, and storage policies for physical and electronic records
• Train new and current team members on record processing, organization standards, and technology tools

The kind of teammate we’re looking for :

Veritext Employees are expected to exhibit the following behaviors in the performance of their role :

What’s in it for you :

Skills and Competencies :

About Veritext :

Veritext is the global leader in technology-enabled court reporting services and litigation support solutions with a proven track record of industry excellence. For law firms, government agencies and enterprise corporations, we provide access to innovative technologies and remote solutions, the highest-quality network of reporters and legal videographers, unmatched expertise in multiparty and complex litigation, unparalleled client service, and state-of-the-art conference spaces across North America.

Veritext is committed to delivering comprehensive, client-focused legal solutions that address the evolving needs of the legal industry. Our solutions utilize the latest easy-to-use technologies to streamline the deposition process and reliably handle the most complex cases. All of this combined with unsurpassed data security ensures that Veritext clients have the best tools available and the confidence of working with the market leader.

Veritext aspires to create a community based on collaboration, innovation, creativity and belonging. Our collective success depends on the robust exchange of ideas – an exchange that is best when the rich diversity of our perspectives, backgrounds and experiences flourish. To achieve this exchange, it is essential that all individuals and stakeholders feel and experience an environment where they are welcome, safe, secure, and heard. As such, we do not discriminate on the basis of race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status or any other classification protected by Federal, state, or local law. Any information provided will be used only in the compilation of data for EEO / Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and / or terms or conditions of employment.

About this posting :

Compensation ranges, when noted, represent the expected base pay compensation range for this role. Ultimately, a number of factors including, but not limited to, your prior job-related knowledge and experience, geographic location, and qualifications will be considered when determining your pay and we may pay more or less than the posted range.

If you need an accommodation for any part of the applicant process because of a medical condition or disability, please send an email to talent@veritext.com or call a member of our People Team to let us know the nature of your request.

Please be aware of fraudulent recruiting activities. Veritext will only contact candidates through official @veritext.com email addresses. We will never ask for sensitive personal information or payments during the hiring process. If you are ever unsure about the legitimacy of a communication or have been asked for any of the above, please contact us directly at security@veritext.com.

Veritext participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.