IT Manager

Overview

THIS IS A REMOTE POSITION BUT CANDIDATE MUST LIVE IN MINNESOTA

The Information Technology (IT) Manager manages the Information Technology department ensuring efficient and seamless day-to-day operation of all technologies across Ampact. This role is responsible for leading the Ampact IT staff, managing IT projects, managing IT vendor performance, serving as a liaison between IT and the organization, and ensuring exceptional customer service and support to all users.

Responsibilities

• Develops and executes IT strategies in conjunction with the Sr. Director of IT, and in alignment with the organization's goals, ensuring future scalability, efficiency and effectiveness.
• Leads and manages IT staff, responsible for hiring staff, providing clear communication, direction, prioritization of work, performance management and professional development.
• Serves as the main point of contact between IT and internal users. Understands the technological needs of various departments and end users, recommends solutions that align with Ampact’s strategic direction and mission.
• Leads, coordinates and supervises IT related projects, ensuring appropriate communications, stakeholder engagement, training and task management through project management to completion.
• Manages the Help Desk ticketing system, ensures all IT issues are addressed in a timely and effective manner. Monitor metrics for responsiveness and user satisfaction.
• Vendor management, maintaining and managing relationships with external IT vendors and service providers. Ensuring timely delivery of products or solutions. In conjunction with Sr. Director of IT, negotiates contracts and manages vendor performance to meet Ampact’s requirements.
• Technical problem solving, troubleshooting, and escalating complex hardware, software, and network issues to resolution.
• Provides project management and coordination to multiple IT projects, ensuring they are completed on time, within scope, and within budget. Coordinates with other departments for cross-functional projects.
• Provides excellent customer service, ensuring that all IT team member interactions are characterized by professionalism, efficiency, and a user-first approach.
• Identifies and recommends enhancements to IT solutions based on feedback.
• Reviews third party IT contracts and proposed statements of work for accuracy.
• Develops and maintains internal processes for inventory and software license management.
• Recommends innovative solutions that enhance user experience.

Qualifications

Minimum Education

• Bachelor’s degree in relevant field such as Information Technology or Computer Science
• Microsoft certifications a plus

Minimum Experience

• 3+ years implementing, supporting, and managing IT infrastructure
• 2+ years staff supervisory experience
• Thorough knowledge of Microsoft 365 and Azure required
• Experience managing various lines of business applications
• Experience managing Cloud-based infrastructure
• Database administration proficiency
• Project management or coordination experience is a preferred
• Proven leadership skills
• Strong problem solving and critical thinking skills
• Established experience in driving research to use technology to meet business needs
• Recognized as highly motivated, self-directed, and attentive to detail
• Ability to effectively prioritize and drive IT deliverables in a quickly evolving organization
• Experience creating an inclusive, team-oriented and collaborative environment
• Excellent written, oral, and interpersonal communication skills
• Ability to clearly and concisely present technical ideas using tactics that are easily understood by everyone in the organization
• Strong interpersonal skills and effective ability to communicate confidently and professionally in person and virtually with system users, colleagues, and partners at all levels of the organization and levels of technical knowledge

Physical Requirements

Ampact is committed to compliance with the Americans with Disabilities Act and will make reasonable accommodations as possible to enable employees to perform the essential functions of their positions.

This position requires the ability to:

• Travel locally and nationally as needed to attend meetings
• Communicate effectively with people/groups in multiple settings within and outside the organization
• Effectively utilize existing and emerging technology to achieve required results
• Transporting of moderately heavy objects up to 25 pounds

Benefits

Ampact offers an excellent benefit package including Medical, HSA, Dental, Vision, FSA, Life, Disability, PTO and 401(k).