IT Support Specialist I

Posting Details

Posting Details

Posting Number

S06632P

Position Title

IT Support Specialist I

Functional Title

Department

Information Technology-Tech Experience & Innovation

Salary Range

$45,000 - $47,000

Pay Basis

Monthly

Position Status

Regular full-time

Location

Richardson

Position End Date (if temporary)

Posting Open Date

09 / 19 / 2025

Posting Close Date

Open Until Filled

Yes

Desired Start Date

10 / 01 / 2025

Job Summary

The IT Support Specialist I is responsible for providing IT support knowledge / experience for the technical running and maintenance of the OIT Student Labs. The ITSS I is a hands-on technical position that works on advanced technical tasks, conducts research, and other duties as required. This position will coordinate and work in conjunction with the OIT Student Labs and TEI On-Site Support Services.

Minimum Education and Experience

Associate's degree or an equivalent combination of relevant education and experience may be considered.

Preferred Education and Experience

Bachelor's Degree in Information Systems or related field with 1 year of related experience, OR Associate's Degree in Information Systems or related field with 2 years of related experience, OR 4 years of related experience, OR any equivalent combination of relevant education and / or experience.

Other Qualifications

To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

Essential Duties and Responsibilities

• Perform technical maintenance tasks on lab computers.
• Troubleshoot technical issues within the OIT student labs.
• Test and troubleshoot new configurations as guided.
• Arrange for repair of hardware and software in all OIT / Client Services Labs and supported areas of campus.
• Ability to document activities and solutions and contribute to knowledge base
• Coordinate or participate with internal Information Technology staff for enterprise problem resolution, as well as coordinate the flow of information between users, OIT and other departmental technical support staff.

Physical Demands and Working Conditions

Physical Activities

Working Conditions

Additional Information

Position is primarily hands-on, on-site.

Remote Work Eligibility Statement

Hybrid Remote Work Available after probationary period.

Special Instructions Summary

Important Message

1) All employees serve as a representative of the University and are expected to display respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public.

2) The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community. UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its services, programs, activities, employment, and education, including in admission and enrollment. The University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation in the employment application and interview process, contact the ADA Coordinator . For inquiries regarding nondiscrimination policies, contact the Title IX Coordinator .