Contact Center Operations SupervisorVirtualVocations • Savannah, Georgia, United States
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Contact Center Operations Supervisor
VirtualVocations • Savannah, Georgia, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Supervisor, Contact Center Operations.
Key Responsibilities
Oversees daily operations of contact center teams to ensure customer satisfaction and compliance
Monitors interactions and metrics to adhere to performance, quality, and efficiency standards
Provides training and coaching to direct reports for operational improvement
Required Qualifications
Bachelor's degree required
4+ years of related experience or equivalent experience
Experience in managing contact center operations
Knowledge of compliance requirements and operational standards
Experience in training and developing team members
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Operation Supervisor • Savannah, Georgia, United States
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