Membership / Database Specialist

Job Description

Job Description

The Membership / Database Specialist is an integral part of a team-oriented and results driven area of the Al Wooten Jr. Youth Center. The position is responsible for the accurate inputting of member information and the tracking of the programs and outcomes that the students participate in. The specialist is responsible for supporting and performing the organizations membership database functions utilizing Kid Trax membership program and utilizing the Apricot system to adhere to data entry and tracing of outcomes and participation of students. To successfully fulfill this role, the Specialist should be highly detailed orientated with a critical degree of accuracy regarding data entry. The role also requires heavy computer and office-based responsibilities.

HOURS : Mon-Fri. 1pm-5pm. Some Saturdays may be required with notice

RESPONSIBILITIES

Support the organizations strategic use of data to further the goals and processing of the membership objectives.

Collaborate with program staff to ensure that all data relating to the programs and activities that youth are participating in are captured in membership and database programs

Ensure that data that is being inputted is accurate

Provide reports to directors and other staff when instructed to. Information should be able to be explained with appropriate details

Act as an internal trainer with membership and database systems in tools when necessary

Assess and update database documentation processes and procedures when necessary

Invite and build upon the ideas and input of others

Communicate with parents and assist them in the using of the membership system when necessary

Establish proper policies and procedures are put in place that allows trouble shooting when membership and database systems are not functioning properly

When instructed, attend community and agency events to promote the Al Wooten Jr Youth Center and the programs and activities that are provided to the youth and their families

Supports basic office duties and responsibilities including answering office phone calls and customer service functions

QUALIFICATIONS

1-3 years of related experience or equivalent combination of education and experience. Bachelors degree preferred

1-3 years of applicable database experience required; hands on experience with membership base and or database programs preferred

Exceptional organizational, analytical and problem-solving skills

Excellent interpersonal and customer relations skills, including the ability to provide technical support to others of all levels and backgrounds

High level of discretion, professionalism and confidentiality required

Demonstrated ability to work both as a team member and independently with minimal supervision in a time sensitive environment

Proficiency in utilizing Microsoft Office 365 and Google platform utilities

Excellent oral and written communication skills with the ability to deliver clear and effective messages to all staff members, students and their families

DISCLAIMER

The information presented indicates the general nature of work and the expected level of work of employees in this classification. It is not designed to contain, nor to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job.

Al Wooten Jr. Youth Center is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, national origin, gender identity, sexual orientation, pregnancy, disability, political affiliation, marital or family status, age, military service, or other non-merit factors.