Sales Manager

Sales Manager

Block LLP is seeking an experienced Sales Manager to lead and oversee our Intake Department, including both in-office and remote intake team members. This role is responsible for driving performance, improving conversion rates, coaching sales professionals, and ensuring a consistent, high-quality client experience from the first point of contact.

This position is ideal for a sales leader with extensive sales experience, a strong track record of managing teams, and a passion for building systems, accountability, and results. Prior law firm experience is preferred but not required.

Key Responsibilities

Sales Leadership & Team Management

• Lead, manage, and coach an intake team of in-person and remote sales professionals
• Set clear performance expectations, KPIs, and accountability standards
• Conduct regular team meetings, one-on-ones, and performance reviews
• Train team members on consultative sales techniques and client communication
• Address performance issues and support professional development

Intake Sales Performance

• Drive conversion of inbound leads into signed clients
• Monitor and improve call handling, follow-up, and close rates
• Review calls, provide feedback, and implement coaching plans
• Ensure consistent sales scripts, intake workflows, and best practices
• Optimize response times and client experience across all intake channels

Operations, Metrics & Reporting

• Track and analyze key intake metrics (conversion rate, call volume, response time, sign-ups, lead quality)
• Prepare performance reports for leadership
• Collaborate with Operations and Marketing to improve lead quality and outcomes
• Implement and refine intake SOPs and sales processes

Cross-Functional Collaboration

• Work closely with Marketing, Pre-Litigation, and Litigation teams to ensure proper case qualification and handoff
• Provide feedback on lead sources, messaging, and intake effectiveness
• Ensure smooth onboarding of new clients post-sign-up