Patient Services Representative

Job Description

Job Description

Job Title : Patient Services Representative

Location : Onsite -San Mateo

Shift : 5 days a week, 8-Hour shift (8 : 00 AM - 5 : 00 PM)

Job Summary

The Patient Services Representative (Non-Clinical) provides administrative and customer service support in a healthcare setting. This role is responsible for scheduling appointments, managing patient records, and serving as a primary point of contact for patients.

Key Responsibilities

• Schedule, confirm, and manage patient appointments using scheduling software.
• Maintain and update patient records accurately and confidentially.
• Provide excellent customer service by assisting patients in person and over the phone.
• Handle administrative tasks such as data entry, document management, and filing.
• Coordinate with internal departments to ensure smooth patient flow and service delivery.
• Respond to patient inquiries and resolve issues in a professional and timely manner.
• Ensure compliance with healthcare policies, procedures, and privacy regulations.

Required Qualifications

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Pay Details : $22.00 to $24.00 per hour

Search managed by : Kristen Silva

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer / Veterans / Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https : / / www- uat.lhh.com / us / en / candidate -privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and / or security clearance requirements, including, as applicable :

Massachusetts Candidates Only : It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.