Systems Engineer III – Wireless Data Analyst

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

This posting has been extended beyond the initial anticipated closing date.

Are you excited to play a pivotal role in designing, developing, and implementing enterprise-wide Operations Support Systems (OSS) applications, along with their operating systems and databases? As a Systems Engineer III - Wireless Data Analyst  at Spectrum, you will be responsible for operational and engineering activities that monitor and support the service delivery of nationwide WIFI networks while applying a customer-centric approach to troubleshooting and resolving service-impacting issues in a high-performance environment. You will leverage advanced analytical tools and deep business knowledge to enhance network performance and deliver valuable reporting to stakeholders. Your work will empower Spectrum’s teams to make data-driven decisions that shape customer experiences and business outcomes. You will collaborate with internal and external organizations including Wireless Ops, NOC, Field Ops, Engineering, Product management, and 3rd parties to deliver a best-in-class Wireless Network experience for our customers.

BE A PART OF THE CONNECTION

As a Systems Engineer in Network Technology Services, your work will be responsible for operational and engineering activities that maintain and enhance the customer experience by harnessing cutting-edge technologies that power our network. If you’re interested in an opportunity to continuously learn and implement these technologies to real-life impactful scenarios, we want to hear from you.

WHAT OUR SYSTEMS ENGINEERS ENJOY MOST

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Coordinates with internal departments to review existing integration capabilities, data sources, and proposed solution designs for feasibility, cost and functionality.
• Conducts design sessions with appropriate participation from architects and engineers.
• Creates detailed design documents and functional specifications for new applications / services and for enhancements to existing systems / services.
• Collaborates to creates configuration designs for design and implementation of various environments.
• Creates work effort estimates for new features and bug fixes for use in prioritization and release management.
• Triage service impacts, determine root cause, and resolve impairments with urgency.
• Reviews new support tools, application frameworks and testing tools for functionality / effectiveness.
• Installs, administers, configures and maintains OSS applications including operating systems and related software.
• Provides 'on call' support to resolve OSS application issues after normal business hours.
• Uses established change management processes, requiring operational procedures be performed with minimal customer impact, (i.e. during established maintenance window).
• Works with database administrators to configure, tune and maintain databases in variety of languages.
• Documents systems configurations and upgrades.
• Designs and implements change and control policies and disaster recovery plans; lead troubleshooting efforts to restore functionality in the event of an outage.
• Monitors and assists in managing applications, device availability, network conditions and status, system reliability and performance, service and program maintenance and storage resources.
• Perform other duties as requested by supervisor.

WHAT YOU'LL BRING TO SPECTURM

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