Director of Safety and Performance Improvement

The Position

Bargaining Unit : Local 21 - Supervisory Management

The Contra Costa County Health Services Department is seeking a qualified individual for one (1) vacant Director of Safety and Performance Improvement position at Contra Costa Health Plan (CCHP) located in Martinez California.

About Contra Costa Health Plan (CCHP)

Contra Costa Health Plan (CCHP) is a federally qualified state-licensed and county-sponsored Health Maintenance Organization (HMO) serving Contra Costa County in the East Bay of the San Francisco Bay Area. Established in 1973 CCHP became the first county-sponsored HMO in the United States.

CCHP is committed to the delivery of high-quality and equitable healthcare services to our culturally and linguistically diverse members. The Quality Improvement and Health Equity Transformation Program (QIHETP) is designed to measure monitor evaluate and enhance the quality and safety of healthcare servicesensuring not only the equitable delivery of care but also the achievement of equitable health outcomes for all members.

The Director of Safety and Performance Improvement oversees the Quality and Health Equity Department and manages the daily operations of the Quality Improvement and Health Equity programs. This role also serves as Co-Chair of both the Quality Council and the Equity CouncilCCHPs principal committees for guiding and monitoring quality equity and member safety initiatives. The Director is responsible for the QIHETP work plan population health management portfolio performance improvement projects National Committee for Quality Assurance (NCQA) accreditation Healthcare Effectiveness Data and Information Set (HEDIS) Centers for Medicare and Medicaid Services (CMS) patient safety initiatives and the supervision of departmental staff.

We are looking for someone who :

• Has an excellent management communication styleboth verbally and in writing
• Works effectively as a team member and communicates clearly and professionally across teams departments and stakeholders
• Is a quick learner effectively prioritizes situations as they arise responds to urgent requests in a timely manner and thrives in a fast-paced environment with multiple demands
• Has in-depth knowledge of quality improvement health equity NCQA standards HEDIS CMS Stars and other healthcare performance measures
• Accurately applies knowledge of principles and practices of regulatory standards and requirements related to quality improvement and managed care

What you will typically be responsible for :

Measurement Analytics Reporting and Data Sharing

A few reasons why you might love this job :

A few challenges you might face in this job :

Competencies required :

To read the complete job description please visit the website : eligible list may remain in effect for six (6) months .

Other divisions in Health Services may use the eligible list from this recruitment to fill future vacancies.

Minimum Qualifications

Education : Bachelors degree in nursing business administration or other healthcare related field.

Experience : Five (5) years of full-time (or its equivalent) experience performing duties related to continuous quality improvement and at least one (1) year must been at a supervisory or lead level.

Substitution : A Masters degree in one of the above noted fields may be substituted for two (2) years of qualifying experience. No substitution is permitted for the required supervisory or lead level experience.

Desirable Qualifications :

Selection Process

The online interview assessment is tentatively scheduled to take place via computer (remotely) November 19-23 2025.

The examination steps noted above may be changed in accordance with the Countys Personnel Management Regulations and accepted selection practices.

For recruitment questions please contact Health Services Personnel Recruitment Team at . For any technical issues please contact the Government Jobs applicant support team for assistance at 1 .

CONVICTION HISTORY

After you receive a conditional job offer you will be fingerprinted and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists you will be asked to present any evidence of rehabilitation that may mitigate the conflict except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer the Human Resources department will contact you to schedule a fingerprinting appointment.

DISASTER SERVICE WORKER

All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned and to return to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY

It is the policy of Contra Costa County to consider all applicants for employment without regard to race color religion sex national origin ethnicity age disability sexual orientation gender gender identity gender expression marital status ancestry medical condition genetic information military or veteran status or other protected category under the law.

Required Experience :

Director

Key Skills

Crisis Management,Marketing,Public Relations,Fundraising,Media Relations,Constant Contact,Strategic Planning,Social Media Management,Team Management,Public Speaking,Wordpress,Writing Skills

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 204791 - 248924