Senior Manager, Clinical Operations (Specialty Care)

Senior Manager Of Clinical Operations

Devoted Medical's Everyday Care team is reimagining how primary and virtual care come together to deliver accessible, high-quality, compassionate care for every member. We serve members across the country through our care model, grounded in human, relationship-centered care and supported by technology infrastructure enabling virtual visits, digital communication, and AI agent support.

We're looking for a Senior Manager of Clinical Operations who thrives in ambiguity and is motivated by the opportunity to build something from the ground up. You'll be the operational architect behind programs that ensure every member gets the right care, at the right time, in the right way whether it's urgent virtual care, lab orders, med refills, DME / home health, or portal-based medical advice : everyday support for all of our members.

If you're someone who sees a blank page and feels excited, not intimidated if you love to connect clinical excellence with operational precision and innovative technology this is the role for you. You'll report to the Director of Clinical Operations (Everyday Care) and work closely with Medical Directors and cross-functional partners in product, data, and member experience to bring our clinical vision to life. Your fingerprints will be on the systems, processes, and frameworks that enable Everyday Care to scale sustainably from hundreds of thousands of members to millions.

What you'll do :

• Build and scale new programs. You'll translate clinical vision into scalable systems, workflows, and metrics that make high-quality, equitable care possible at scale. You'll help design, pilot, and operationalize programs that improve member outcomes and experience and you'll love the process of iterating fast.
• Drive performance and results. Own key clinical operations metrics for Everyday Care programs such as quality outcomes, timeliness metrics, member trust, and engagement measures and relentlessly drive toward improvement. You'll spot problems early, diagnose them with data, and rally teams around solutions.
• Lead cross-functional execution. You'll bring together clinicians, analysts, and product and operations partners to translate clinical priorities into action. You'll help stand up pilots, monitor impact, and scale successful interventions across the organization.
• Be a data-driven problem solver. You'll use data to uncover insights, test hypotheses, and continuously improve. Whether it's care team productivity, encounter throughput, or quality metrics, you'll make the numbers tell a story and then act on it.
• Continuously improve processes. You'll identify bottlenecks and opportunities to simplify, automate, and elevate how our care teams work. You'll collaborate closely with engineering, data science, and design teams to bring technology and process together for seamless care delivery.

About you :

Preferred :

You'll be the operational architect behind AI-enabled, technology-forward, and clinically complex programs that change how our members understand and manage their conditions. Working at the intersection of clinical excellence and technology, you'll build systems and processes to deliver healthcare innovation at scale.

Reporting to the Director of Clinical Operations (Everyday Care) and partnering closely with our Medical Directors, you'll shape critical decisions that influence both member outcomes and key performance indicators. As we grow from treating hundreds of thousands of members to millions of members, the operational excellence and strategic frameworks you develop will scale to enable sustainable, high-quality care delivery.

Responsibilities and impact will include :

Desired skills and experience :

Salary Range : $140,000 - $160,000 / year

The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and / or from which they will be performing the job.

Our Total Rewards package includes :

Healthcare equality is at the center of Devoted's mission to treat our members like family. We are committed to a diverse and vibrant workforce.

At Devoted Health, we're on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That's why we're gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company one that combines compassion, health insurance, clinical care, service, and technology to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States. And we've just started. So join us on