Technical Support Analyst II

Title : Technical Support Analyst II

Location : Seattle, WA

Duration : 6 month contract, possible extension

Pay : $25-30 / hr W2

We are hiring a Technical Support Analyst II to be the primary onsite support for all regional Seattle locations. In this role, you will be the point of contact for all incoming IT Support issues via phone and ticketing system (ServiceNow).

Measurements for success include meeting service-level-agreements (SLA) % rates for resolving or re-routing incidents, meeting guidelines of the Core Responsibilities matrix, and positive staff feedback.

Duties and Responsibilities :

• Setup, configure, and install hardware and software as necessary on-site, when remote assistance is not a viable option.
• Support IT team with routine set-up of workstations, phones and printers including office moves.
• Occasional point-person working with IT Engineering team and vendors for on-site troubleshooting or installations as needed.
• Provide advanced troubleshooting for escalated incidents from Tier 1, working with end-users across the organization remotely and in person.
• Track and monitor incidents to ensure timely resolution, accurately document relevant information, and keep end users informed via email or telephone of the status of their requests.
• Oversee routine IT Support processes, from user creation to workstation deployment, attention to detail and follow-through.

Education Qualifications :

Professional Qualifications :

Other Qualifications :

Workplace Environment :

ITR Group offers a competitive compensation and benefits package, including medical, dental, and 401(k) for eligible employees. The W2 pay range for this type of role is approximately $25.00 - $30.00 per billable hour. This range is an estimate and not a guarantee of compensation. The final rate will be determined by factors such as experience, market trends, and specific job assignments. Discover more about how ITR Group connects top talent with leading client opportunities.