VP, Information Technology (IT)

TITLE: V.P. INFORMATION TECHNOLOGY

DEPARTMENT: INFORMATION TECHNOLOGY

REPORTS TO: PRESIDENT/CEO

PAY SCALE: $160,000- $185,000

Sacramento Credit Union is seeking a dynamic and experienced leader to join our team as VP of Information Technology at our main office in downtown Sacramento. This executive role will shape the strategic direction of our technology environment, ensuring systems are secure, scalable, and aligned with our long‑term growth.

As a hands‑on leader, the VP of IT will oversee the credit union’s technology infrastructure, cybersecurity program, and core system. This leader will lead and mentor a team of skilled IT professionals, fostering a collaborative culture grounded in technical excellence, innovation, and continuous improvement. The ideal candidate brings strong technical depth, proven leadership capabilities, and a strategic mindset that embraces modern infrastructure, cybersecurity best practices, and emerging digital solutions.

The VP of IT will drive major technology initiatives, oversee the execution of key IT projects, manage vendor partnerships, and ensure compliance with regulatory standards. They will play a central role in advancing our digital member‑facing capabilities, including mobile and online banking, the corporate website, and cloud‑based telephony platform. Additionally, the VP of IT will champion innovation by identifying and integrating AI‑driven opportunities that enhance efficiency, security, and the overall digital experience for our members.

RESPONSIBILITIES AND DUTIES:

• Leadership in IT Strategy: Define and execute a comprehensive IT strategy aligned with organizational goals and growth objectives; Provide vision and leadership for technology initiatives that enhance member experience and operational efficiency; Evaluate emerging technologies and recommend strategic adoption to maintain competitive advantage.
• Digital Channels & Member Experience: Oversee mobile banking and online banking platforms to ensure reliability, security, and user experience; Manage the credit union’s website and ensure it remains secure, compliant, and member-friendly; Administer and optimize cloud-based phone systems such as Genesys Cloud for efficient member communication.
• Systems & Infrastructure: Manage and maintain core banking system (Jack Henry Symitar) and ensure optimal performance; Oversee Microsoft 365 ecosystem, including administration of Exchange, SharePoint, Teams, and related tools; Ensure high availability and reliability of network infrastructure, servers, and endpoints; Demonstrated experience with firewalls, Data Loss Prevention (DLP) solutions, SIEM platforms, endpoint security tools, cloud security tools, identity and access management (IAM) solutions, intrusion detection/prevention systems, and other security technologies to safeguard organizational assets.
• Security & Compliance: Lead efforts to maintain robust network, system, and data security protocols; Ensure compliance with NCUA, FFIEC, and other regulatory requirements; Implement disaster recovery and business continuity plans.
• Innovation & AI Integration: Identify and evaluate opportunities to incorporate AI technologies into various applications and processes to enhance efficiency and member experience; Stay current on emerging technologies and trends relevant to financial services.
• Project Leadership: Actively lead or participate in IT and cross-functional projects, including system upgrades, integrations, and process improvements; Manage vendor relationships and evaluate new technologies to enhance member and employee experience.
• Operational Excellence: Monitor system performance and proactively address issues; Develop and maintain IT policies, procedures, and documentation.
• Ensures staff career growth through training, development objectives, and performance reviews.

MINIMUM QUALIFICATIONS:

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 5–8 years of progressive IT experience, including leadership roles.
• Strong knowledge of Jack Henry Symitar and experience as an EASE client.
• Expertise in Microsoft 365 suite and related technologies.
• Proven experience in network, system, and data security management.
• Hands-on technical skills with ability to lead projects and troubleshoot complex issues.
• Excellent communication, leadership, and vendor management skills.

PREFERRED SKILLS:

• Experience in financial services or credit union environment.
• Familiarity with regulatory compliance frameworks (NCUA, FFIEC).
• Direct experience with Genesys Cloud or similar cloud-based phone systems.
• CISSP (Certified Information Systems Security Professional) is a plus.
• Knowledge of AI applications in financial services is highly desirable.

PHYSICAL DEMANDS:

Employees may experience the following physical demands for extended periods of time:

• View computer screen, up to 90% of the time.
• Bend/stoop and lift computers, printers, paper up to 50 pounds, up to 15% of the time.
• Walk, up to 80% of the time.

Our excellent benefits package includes medical/dental/vision, Paid Time Off, Pay Sick Leave, Subsidized Parking, Paid Holidays, Life insurance/AD&D, Short-term and Long-term disability, 401(k) and more.

It is Sacramento Credit Union’s policy to hire well-qualified people. An integral part of this policy is to provide equal employment opportunity for all persons and administer hiring, working conditions, benefits and privileges of employment, compensation, training, appointments for advancement, including layoffs and recalls for all employees, without discrimination because of veteran status or disability.

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