Customer Care Sr. Specialist, Credit Card | $18hr (Omaha, NE ONLY)

Customer Care Senior Specialist

At FNBO, our employees are the heart of our storyand we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success.

Summary of the Job :

Are you ready to take your career to the next level? We're on the lookout for talented individuals like you to join our incredible team at FNBO! Our next class is scheduled to start on Monday, January 5, 2026. You MUST be able to train 9 : 00am to 6 : 00pm CST for the first 7 weeks on-site at 1601 Dodge Street Omaha, NE 68105. 100% attendance required, time off requests will not be granted during the training period. Starting Monday, 2 / 23 / 26, you will then transition into your solidified shift / schedule and work remotely from home. You would transition into one of the schedules below.

SHIFT DAYS :

6 : 00am to 2 : 30pm TWRFY= 8 : 00am to 4 : 30pm MTWR=Y= 8 : 30am to 5 : 00pm MTW==YS 8 : 30am to 5 : 00pm M==RFYS 11 : 30am to 8 : 00pm ==WRFYS 12 : 30pm to 9 : 00pm MTWRF== 1 : 30pm to 10 : 00pm MTW=FY= 2 : 30pm to 11 : 00pm MTW=FY= 9 : 00am to 5 : 30pm MTWRF== 9 : 30am to 6 : 00pm MTWRF== 11 : 00am to 7 : 30pm MTW=F=S 7 : 00am to 3 : 30pm MT==FYS 11 : 30am to 8 : 00pm MTWRF== 8 : 30am to 5 : 00pm ==WRFYS MON = (M) TUES = (T) WED = (W) THURS = (R) FRI = (F) SAT = (Y) SUN = (S)

Please note that Full-Time set schedule preference selections will be considered in the order in which they are received, and that selecting a shift / schedule does not guarantee you these hours, as offers are not finalized until you have spoken with a FNBO's Customer Care Talent Advisor. Incumbents in this role MUST reside within a 70-mile radius of the FNBO Omaha, NE Tower : - 1601 Dodge Street Omaha, NE 68102 Benefits eligibility for all employees begins the 1st of the month following your start date! (February 1, 2026) Compensation : $18.00 Per Hour Non-Exempt / Hourly

About This Role : Role Summary :

Want to be the voice of FNBO? A position on our Customer Care team gives you the opportunity to be the first point-of-contact with our valued customers!

At FNBO, our customers deserve a superior customer experience, and our Customer Care Senior Specialists are vital in making that possible! This role is for you, if you're great at talking with people, know how to identify and define customers' needs, and enjoy working independently.

Key Accountabilities - What You Will Do :

• Assist Customers : Handle inbound and outbound calls to address customer inquiries and provide support.
• Account Management : Help customers manage their bank accounts, including balance inquiries, fund transfers, and transaction history.
• Issue Resolution : Resolve issues related to account discrepancies, unauthorized transactions, and other banking problems.
• Product Information : Provide information about bank products and services, such as loans, credit cards, and savings accounts.
• Customer Verification : Verify customer identity to ensure security and privacy of account information.
• Service Requests : Process service requests like account openings, closures, and changes to account details.
• Technical Support : Offer basic technical support for online banking, mobile app usage, and ATM-related issues.
• Compliance : Adhere to banking regulations and internal policies to ensure compliance and maintain customer trust.
• Feedback Collection : Gather customer feedback to improve services and enhance customer satisfaction.
• Documentation : Maintain accurate and detailed records of customer interactions and transactions.

Work Location / Space :

The Ideal Candidate for This Role :

Qualifications - Who You Are :

Candidates must possess unrestricted work authorization and not require future sponsorship.

Work Environment :

It is anticipated that the incumbent in this role will work onsite during the initial training period. After training is complete, the incumbent may be able to transition to remote work, offering you the freedom to contribute to our mission from wherever you work best, without compromising on career growth or connection to our team. Regardless of your location, you'll be fully integrated into our team through robust digital collaboration tools and regular communication. Please note, work location and onsite duration requirement is subject to change based on business needs.

Compensation and Benefits Overview :

We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance,