Golf Operations Manager on Duty

Qualifications

MINIMUM QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SKILLS & KNOWLEDGE

• Policies and Regulations — Knowledge of company polices, federal, state, and local laws, government regulations and agency rules that pertain to properties managed.
• Problem Anticipation/ Deductive Reasoning — Ability to tell when something is wrong or is likely to go wrong and then apply general rules to specific problems to produce answers that make sense. Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems and considers the relative costs and benefits of potential actions to choose the most appropriate one.
• Written Comprehension and Expression — Ability to read, understand and communicate information and ideas in writing so others will understand.
• Oral Comprehension and Expression —Ability to understand and communicate so others can understand ideas and information.
• Computer – Ability to develop and maintain computer records in Word, Excel and other software required by TBCC and regulatory agencies. Ability to develop tracking and report forms in Word and Excel as needed.

EXPERIENCE & EDUCATION

• A minimum two years of experience in a private golf/resort environment.
• At least three years of experience in personnel supervision.
• Fundamental knowledge of the game of golf, rules of golf, and golf facility operations.
• Valid driver’s license.
• Current CPR, First Aid and AED Certifications
• Demonstrated ability to support and develop a diverse environment.

WORKING CONDITIONS/ PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The location of the position changes frequently from indoors to outdoors.
• Work performed outdoors in varying and occasionally extreme (hot) weather conditions.
• Ability to arrive at work on time for all scheduled work shifts required. Ability to work weekends, evenings, and holidays required.
• Must be flexible, adaptable, and readily able to adjust to changes in work environment.
• Position requires public contact.
• This position deals with outside personnel such as clients on a regular basis with contact in various forms such as in person, phone, and email.
• It is sometimes necessary to deal with unpleasant or angry people with the need to problem solve difficult situations.
• It is necessary to adapt to a frequently changing environment.
• Frequently required to use hands to finger, handle or feel; and reach with hands and arms.
• Frequently required to walk, stoop, kneel, climb, or balance, and stretch.
• Must occasionally walk around the facility.
• Must occasionally talk and hear.
• Specific vision abilities required but this job includes close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

JOB DESCRIPTION REVISION

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change. This job description replaces all previous descriptions for this position.

An Equal Opportunity Employer

The Bay Club Company (“TBCC”) provides equal employment opportunities without regard to race (and all traits historically associated with race, including but not limited to, hair texture and protective hairstyles), color, religion, creed (including, but not limited to, religious dress and grooming practices), sex (including pregnancy, childbirth or related medical conditions, and breastfeeding, and other related medical conditions), sexual orientation and identity, gender, gender identity, gender expression, actual or perceived national origin/ancestry, accent or ability to speak English, age, disability, marital/familial status, source of income, veteran status, citizenship status, political activities or affiliations, medical condition, genetic information, persons with AIDS or AIDS-related condition, or persons who are victims of domestic violence.

Job Description

Our Mission

The Bay Club Company is much more than a hospitality company.We provide experiences which celebrate a healthy and vibrant lifestyle.

Our Culture

Our unique culture is at the heart of all we do and is guided by our values and behaviors. It’s what we expect of ourselves and each other every day. We call them the “Actions We Live By.”

Our Core Values:

Actions We Live By. It’s who we are when we step into our full power.

Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren’t good enough. And we navigate tough conversations with empathy and grace.

Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it!

Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it’s never about one person–we are a part of a powerful team.

One Team. One Voice. Moving Forward. Together. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.

Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter.

GENERAL SUMMARY

Under the direction of the Golf Operations Manager, the Golf Operations Manager on Duty assists in the successful execution and management of the golf program including supervision of the golf course and Outside Services staff.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

PRIMARY JOB FUNCTIONS

Golf Operations Management

• Assists the Golf Operations Manager with hiring, scheduling, supervision, training, and development of golf course maintenance staff in accordance with company policies and directives.
• Assists the Golf Operations Manager with the implementation of all laws, regulations and policies regarding, employment practices, safety rules and all other company policies and procedures.
• Monitor uniform adherence of golf services associates.
• Daily rounds to inspect golf course, facilities, and golf equipment to ensure staff is maintaining clean, organized, and safe facilities and equipment.
• Assists the Golf Operations Manager in managing the golf course facilities operations to ensure efficiency and exceptional member, guest, and Associate service. The facilities include, but are not limited to:
• The golf course
• Maintenance equipment
• Golf vehicle fleet
• Clubhouse grounds and landscaping
• Sod farm and nursery
• Open spaces, unused acreage, and areas outside the perimeter of the golf course
• Other properties or areas as specified by the Golf Operations Manager
• Assist in managing supply inventory through monthly audits and loss control measures and ensuring that all supplies are adequately stocked.
• Help to ensure the day-to-day golf course operations run safely, smoothly, and efficiently through a visible management presence and leadership.

Communication and Relationships

• Effectively and professionally interacts and communicates with senior management, managers, other Associates, vendors, members, senior staff, and guests.
• Promote harmonious relations among members, staff, vendors, and the community at-large.
• Enforce club and golf policies as posted on property and in membership guidelines.
• Communicate timely and follow up, as appropriate.
• Active participation in required events, required programs, required meetings, and required trainings.

Corporate Goals & Objectives

• Promote the company’s safety goals and actively work towards ensuring a safe working environment.
• Interpret and ensure compliance with company policies and procedures.
• Flexibility in work schedule, as job may require day and evening shifts, weekends, and holidays.