Receptionist and Office Administrator

Job description

We are looking for a Receptionist / Administrator to assist with the management of our front desk on a daily basis and to perform a variety of administrative and clerical tasks. As a Receptionist, you will be the first point of contact for our company. Our Receptionist’s duties include offering administrative support across the organization. You will welcome patients and greet people who visit the business. You will coordinate front-desk activities, including handling correspondence, answering phone calls, and scheduling appointments. To be successful as a Receptionist, you should have a pleasant personality, as this is also a customer service role. You should be able to deal with urgent matters in a timely and effective manner while streamlining office operations. Multitasking skills are essential for this position. Ultimately, a Receptionist’s duties and responsibilities are to ensure the front desk welcomes guests positively and executes all administrative tasks to the highest quality standards.

Responsibilities

• Greet and welcome patients as soon as they arrive at the practice
• Answer, screen, and manage incoming phone calls
• Ensure the reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochures)
• Provide basic and accurate information in person and via phone / email
• Receive, sort, and distribute daily mail / deliveries
• Maintain office security by following safety procedures and controlling access via the reception desk
• Order front office supplies and keep an inventory of stock
• Perform other clerical receptionist duties such as filing, photocopying, scanning, filing and faxing
• Update calendars and schedule appointments / visits
• Conduct appointment reminders
• Monitor patient wait times and customer satisfaction
• Input data to the Electronic Health Record
• Insurance Verification of Benefits by utilizing online tools and phone
• Work with billing software and resolve insurance queries

Skills

Proven work experience as a Receptionist, Front Office Representative, or similar role

Familiar with Apple Computers, Google, Dropbox, Gmail, Calendars, Microsoft Office

Experience working with Electronic Health Records

Experience with medical billing and coding

Experience with Health insurance Verification

Hands-on experience with office equipment (e.g., fax machines and printers)

Professional attitude and appearance

Solid written and verbal communication skills

Ability to be resourceful and proactive when issues arise

Excellent organizational skills

Multitasking and time-management skills, with the ability to prioritize tasks

Customer service attitude

High school degree; additional certification in Office Management is preferable

Job Type : Full-time

Experience :

Working with Health Insurance Companies : 1 year (Preferred)

administrator in a medical office or practice : 1 year (Preferred)

receptionist : 1 year (Preferred)

Education :

High school or equivalent (Preferred)

Location :

Raleigh, NC 27613 (Preferred)

Language :

English (Required)

Work authorization :

United States (Required)

Benefits :

Health insurance

Dental Insurance

Vision insurance

Paid time off

Setting :

Medical

Administrative Duties :

Scheduling

Stocking supplies

Sorting and sending mail

Answering and routing phone calls

Supporting Marketing Initiatives

Supporting Billing Department

Greeting visitors

Financial Duties :

Processing payments

Schedule :

Monday to Friday

No weekends

Day shift

8-hour shift

Company's website :

Company's Facebook page :

AnneTillRD

Benefit Conditions :

The waiting period may apply

Work Remotely :

No