Field Service Technician - Portland OR

Job Description

Job Description

BUILT TO CONNECT

Astec is a global, manufacturing company of infrastructure development equipment. Our products range from asphalt and concrete plants, aggregate crushers and handlers, industrial heaters and more. Connection is at the heart of everything we do. We design and manufacture products used to build the infrastructure that physically connects the world, but the connections we make with people are what drive us forward. We were founded on innovation and a passion to help our customers succeed. Leveraging innovative solutions and technologies, we serve customers all over the world. We are committed to design and build the most innovative products.

LOCATION : North America Various Regions and International When Needed

ABOUT THE POSITION

We are seeking a dynamic and customer-oriented Field Service Technician who thrives on traveling to customer sites and building strong client relationships. In this role, you will be conducting on-site troubleshooting, equipment repairs and asset health audits, ensuring our customers’ equipment is operating at peak performance. The technician ensures proper installation and operation of designated Astec products including installation, commissioning startup, training, maintenance, troubleshooting and repair. Technicians will consult with engineering to analyze and remedy problems and to train the customer employees in proper maintenance and operational tasks for maximum efficiency and customer satisfaction.

Deliverables & Responsibilities

• Conducts thorough assessments of customer assets, documenting equipment health, identifying potential issues, and providing actionable reports that help drive follow-up sales and service opportunities.
• Maintains positive and professional attitude with customers.
• Foster strong, long-term relationships with customers, becoming a familiar and reliable point of contact for all their Field Service needs.
• Serve as a trusted advisor to customers, engaging directly with maintenance teams and operators to assess equipment condition and recommend proactive maintenance solutions across a large portfolio of equipment.
• Apply your technical know-how to troubleshoot equipment issues, conduct repairs and support customers in understanding how to maintain their equipment effectively.
• Conducts operator skills training for selected customer employees including but not limited to start up sequence, troubleshooting, electrical and mechanical basics, and control systems operations.
• Accountable for proper start up, operation of all electrical, electronic / control systems, and mechanical components, proper sequencing / Interlocking, and proper calibration, and applications of each of these systems
• Generates written field service reports for daily activities; submit reports as required.
• Coordinate and communicate with Astec sales, engineering, and manufacturing groups for product or process issues, including warranty, design recommendations, and reporting of any / all damage to equipment during shipment or installation.
• Work closely with the Functional Leadership, Product Support Managers, and Office Support Staff to ensure accurate service reports, and associated billing.
• Be available for emergency dispatch; 7 days a week, 24 hours a day to support our customers and staff.

To be successful in this role, your experience and competencies are :

Supervisor and Leadership Expectations

None

Our Culture and Values

Employees that become part of Astec embody the values below throughout their work.

Travel Requirements : All Field Service Technician tiers are 100 % of travel, regional, international. These roles will require extensive travel and overtime, including nights, weekends, and holidays.

WORK ENVIRONMENT

Manufacturing Environment

Shop manufacturing environment exposures include exposure to moving mechanical parts, machinery, tools and equipment, vibration, fumes or airborne particles, motorized vehicles, welding and machining operations, outside weather conditions and exposure to the risk of electric shock. The employee may occasionally be exposed to varying levels of dirt, dust, toxic or caustic chemicals, very warm and / or very chilly temperatures. The noise level in the shop can be very loud at times consistent with an industrial assembly facility and may require hearing protection. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EQUAL OPPORTUNITY EMPLOYER

As an Equal Opportunity Employer, Astec does not discriminate on the basis of race, creed, color, religion, gender (sex), sexual orientation, gender identity, marital status, national origin, ancestry, age, disability, citizenship status, a person’s veteran status or any other characteristic protected by law or executive order.