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Technical Account Manager
Technical Account ManagerEmma of Torre.ai • Philadelphia, PA, United States
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Technical Account Manager

Technical Account Manager

Emma of Torre.ai • Philadelphia, PA, United States
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  • [job_card.full_time]
[job_card.job_description]

I’m helping Rittenhouse Communications Group find a top candidate to join their team full-time for the role of Technical Account Manager .

You will drive success of national accounts and technical solutions in multi-site security systems.

Compensation : USD 75K - 90K / year

  • Bonuses (up to 10% of base compensation)

Location :

Hybrid : 211 North 13th Street, Philadelphia, PA, USA.

Mission of Rittenhouse Communications Group :

"Our firm has been providing integrated technology solutions to builders and building owners throughout the Mid-Atlantic for the past ten years. As experts in smart building technology, we pride ourselves on being able to listen to and understand our clients to uncover their technology needs and help them to create a strategy before flawlessly delivering a fully integrated solution."

What makes you a strong candidate :

  • You are proficient in VoIP, Project coordination, Network, CCTV, Bluebeam.
  • You have the potential to develop Technical management in smart buildings.
  • English - Conversational

    • Responsibilities and more :

    Key Responsibilities

  • Account Management.
  • Act as the main point of contact for assigned national accounts.
  • Build and maintain strong relationships with client stakeholders, ensuring satisfaction and retention.
  • Build templated proposals for new sites, upgrades and expansions.
  • Work with RCG national project management team to coordinate project rollouts across multiple states and sites, ensuring consistency and compliance with standards.
  • Track account performance metrics, report on KPIs, and proactively address issues.
  • Technical Expertise.
  • Support sales engineers and project teams with technical takeoffs, system design reviews, and solution validation.
  • Work with platforms such as Bluebeam to review drawings and conduct accurate takeoffs.
  • Provide guidance on access control, surveillance, intercom, and network system integrations.
  • Work with RCG customer service team to troubleshoot and support escalated client issues to resolution.
  • Collaboration & Growth.
  • Partner with internal departments (sales, project management, engineering, and service) to deliver high-quality outcomes.
  • Identify opportunities for account expansion and upselling services.
  • Support the development of scalable processes for managing large portfolios of sites nationwide.

    • Qualifications

  • 5+ years in technical account management, sales engineering, or related roles in low-voltage, security, telecom, or building technology industries.
  • Experience managing multi-site, multi-state accounts (preferably in real estate, construction, or building technology).
  • Proficiency with Bluebeam and construction takeoffs required.
  • Hands-on knowledge of access control, camera systems, networks, and related technology.
  • Strong organizational and project coordination skills with ability to handle complex national rollouts.
  • Excellent communication and relationship-building skills.
  • Willingness to travel nationally as needed.

    • Job benefits :

  • Dental insurance
  • Health insurance
  • Paid time off
  • Retirement plan
  • Vision insurance
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