Business Office Generalist

About Us

HSS West Palm Beach is a premier, physician-owned ambulatory surgical center dedicated to providing high-quality, patient-centered care in a safe, efficient, and comfortable environment. We specialize in outpatient surgical procedures and take pride in our commitment to excellence.

Position Summary

We are seeking a proactive and detail-oriented Business Office Generalist to support daily administrative and financial operations at our center. This multifaceted role involves patient registration, insurance verification, scheduling, billing support, and front desk reception duties. The ideal candidate thrives in a dynamic healthcare environment, is team-oriented, and has excellent communication and organizational skills.

Key Responsibilities

Greet and check in patients in a courteous and professional manner

Collect and verify insurance information and obtain necessary authorizations / pre-certifications

Accurately enter patient demographics and billing data into the system

Assist with patient scheduling and coordination of procedures

Answer phones, respond to inquiries, and relay messages appropriately

Support medical billing and collections processes, including charge entry and claim follow-up

Maintain HIPAA compliance and confidentiality at all times

Collaborate with clinical and administrative teams to ensure seamless patient flow and quality service

Required Skills : Qualifications

High school diploma or equivalent (Associate’s degree preferred)

Minimum 1–2 years of experience in a healthcare office setting, preferably in a surgery center or outpatient environment

Knowledge of medical terminology, insurance processes, and electronic health records (EHR)

Familiarity with billing software and medical coding is a plus

Strong interpersonal, problem-solving, and organizational skills

Ability to multitask, prioritize, and work efficiently in a fast-paced setting

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.