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General Manager - Home Services & Construction
General Manager - Home Services & ConstructionSitreps • South Bend, IN, us
General Manager - Home Services & Construction

General Manager - Home Services & Construction

Sitreps • South Bend, IN, us
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Job Description

Mission Summary : Home Services & Construction

Compensation : $150,000 - $190,000 + 50% Bonus + Equity

Location : South Bend, Indiana

The General Manager (GM) is a critical leadership role responsible for driving operational performance, team development, and strategic execution within the business unit. This individual oversees day-to-day operations with discipline and focus, aligns departmental goals with broader enterprise initiatives, and cultivates a high-performance culture rooted in accountability, service excellence, and continuous improvement. The GM serves as a brand ambassador and operational steward—upholding the values, standards, and long-term vision of the company.

Compensation : $160-190K base + up to 50% performance bonus + meaningful equity

Essential Duties & Responsibilities

  • Lead all aspects of daily operations for the assigned business unit, ensuring safety, efficiency, and

compliance.

  • Develop and implement business strategies that promote growth, operational excellence, and financial

    • health.

  • Set performance expectations, monitor key metrics, and drive accountability across functional areas.
  • Provide direct leadership to department heads, supervisors, and support teams.
  • Foster a culture of continuous improvement through tactical execution of strategic initiatives.
  • Ensure superior service delivery and customer satisfaction throughout all stages of the client experience.
  • Represent the brand in high-visibility customer and community engagements.
  • Make data-informed decisions related to investments in equipment, personnel, and infrastructure.
  • Maintain open and effective communication with employees and corporate leadership.
  • Contribute to enterprise-wide planning, forecasting, and performance reviews.

    • Required Qualifications

  • Minimum of 10 years of progressive leadership experience in operations, preferably within the home

    • services, utilities, or construction sectors.

  • Demonstrated success managing profit and loss (P&L) with strong financial discipline.
  • Proven effectiveness in matrixed or multi-site environments.
  • Track record of building and developing high-performing teams through mentorship and coaching.
  • Strong interpersonal and communication skills with the ability to influence and lead at all levels of the

    • organization.

  • Advanced planning, organizational, and analytical capabilities.
  • Familiarity with Lean, Six Sigma, or other continuous improvement methodologies.

    • Preferred Education & Experience

  • Bachelor’s degree required; Master’s degree in Business Administration, Operations Management, or a

    • related discipline preferred.

  • Minimum 15 years of combined experience across operations leadership, human capital management, and

    • process optimization.

  • Proficiency in Microsoft Office Suite; ability to learn and adapt to ERP, CRM, and HRIS platforms.

    • Core Competencies

  • Strategic Thinking : Envisions long-term objectives and maps out tactical pathways to achieve them.
  • Decision-Making : Exercises sound judgment under pressure, with a commitment to ethical outcomes.
  • People Leadership : Builds, motivates, and retains top talent; cultivates an environment of ownership and

    • trust.

  • Communication : Communicates with clarity and purpose across all audiences; practices active listening.
  • Change Leadership : Effectively leads change, inspires alignment, and sustains momentum through

    • uncertainty.

  • Business Acumen : Understands and leverages financial, operational, and market drivers for sustainable

    • success.

  • Integrity : Upholds the highest standards of conduct, accountability, and ethical leadership.
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