Bilingual Call Center Representative

A company is looking for a Bilingual Call Center Representative to assist callers with information and support.

Key Responsibilities

Answer incoming calls from consumers and document inquiries according to established protocols

Facilitate caller requests for materials and transfer consumers to appropriate entities as needed

Attend meetings and training sessions while maintaining up-to-date knowledge of programs and systems

Required Qualifications

High school diploma or GED required with 0-6 months of relevant experience

Fluency in English and a specified secondary language, preferably Spanish

Six months of customer service experience

Good computer navigation skills

A quiet and distraction-free work area