Customer Success Manager, Mission Critical

Job Description

About Buildots

Buildots is transforming construction management. Our AI-powered SaaS platform automates on-site progress tracking, giving construction teams the tools to plan smarter, improve efficiency, and cut costly delays by up to 50%. The $13 trillion construction industry has seen little disruption in the past 150 years — until now.

Backed by leading VCs and deployed on hundreds of projects across North America, Europe, and the Middle East, Buildots enables a game-changing, performance-driven approach. Our customers include top global contractors, consultants, and owners – Intel, JE Dunn, Ledcor and CBRE, to name a few.

With over $160M raised and major expansion planned for 2026, this is a unique opportunity to join a fast-scaling company reshaping one of the world’s largest industries.

About the Role

The position is responsible for overseeing the deployment and day-to-day success of Buildots on a major client project. You will guide teams through platform adoption, support site operations, and ensure our technology is effectively integrated into project workflows. This role requires strong technical acumen, client-facing skills, and a proactive approach to optimizing project performance.

Key Responsibilities :

• Lead the relationship, implementation, and success of one of Buildots’ largest clients.
• Responsible for the smooth operations of the project and primary point of contact for the entire project team.
• Continuously work to identify ways to maximize the platform's value for the clients, and map unique needs critical to making Buildots the focal point of their processes.
• Efficiently handle onboarding of new users, driving seamless adoption of the technology, including training of on-site users on how to use the system and make the most out of it.
• Understand the complexities and work with our internal project managers to best configure the system to support these projects.
• Continuing success : responding to requests, making sure our clients succeed in using the system to improve their process and outcome, and in turn, continually looking to improve the way we operate
• Gain insights from data and the use of the system on projects and feedback to the product team to influence the product’s roadmap and features.

Requirements :