Manager, Field Service

Manager, Field Service

The main purpose of this role is to manage the day-to-day operations consisting of warranty execution, contract coherence of executed service agreements, and managing the resources to accomplish this task. This role will also assist in creating policies and procedures for completing said task.

The Manager, Field Service is accountable for managing the Field Service team for all field service operations including but not limited to commissioning and warranty services. This includes ensuring adequate staffing, scheduling, dispatching of field resources to meet Eos' service obligations while promoting and ensuring a "safety first, safety always" culture. This position ensures that field service personnel follow all field service processes and procedures, ensures timely delivery of services and reports of performed field activities.

Responsibilities

• Manage the operations of the sites during the commissioning and warranty process.
• Manage the number of resources required to complete commissioning and warranty services within budget.
• Independently manage the daily, ongoing Eos field service warranty team, including scheduling, dispatching, and training of the field service resources, including service partners.
• Support the recruiting, performance management, and employee and partner development for field services resources.
• Manage the Eos service partner program, including selecting, training, and reporting.
• Working with other departments, i.e., Engineering, Product Management, to continuously improve product serviceability and service offerings and efficiency.
• Develop and maintain expert knowledge on Eos' services and capabilities and serves as a service operations subject matter expert to support sales engagements and contract negotiations if required.
• Provide leadership to create and foster best-in-industry levels of customer satisfaction.
• Help evolve Eos service operations in a profitable service business through service optimization.
• Innovate and drive continuous improvements projects.
• Maintain a working knowledge and cooperate with internal departments, i.e., HS&E on safety programs like NFPA70E, LOTO, OSHA10, NERC, etc.
• Develop strategies to ensure and manage continuous site operations (logistics, spare parts, storage, etc.).
• Manage multiple large and complex projects and teams at the same time.
• Provide leadership for Eos' Field Service Health and Safety program in collaboration with Eos' Health and Safety department and promote a "safety first and safety always" culture for the field service operations team.
• Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Knowledge, Skills, and Abilities

Education and Experience

Travel

Working Conditions