Clinical Services Implementation Manager

Responsible to manage key projects, rollout new initiatives, and onboard new clients for existing programs. Work in collaboration with subject matter experts to develop implementation strategy, execute the plan, and monitor program / initiative implementation. Create effective learning solutions for associates designed to meet business needs and produce measurable results. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.- Manage the rollout of new initiatives, serving as a liaison between subject matter experts, relevant corporate teams, and division / store teams for training events

• Manage projects in partnership with subject matter experts and departmental leaders
• Communicate assigned tasks and timelines and deliver consistent project updates to various contributors and stakeholders about strategy, adjustments, and progress
• Identify risks / barriers to project implementation, necessary deliverables, and appropriate timelines
• Assist in identifying opportunities to improve execution by analyzing reports / systems
• Guide the facilitation of working sessions to identify areas of opportunity and develop current and future state processes for team initiatives
• Collaborate with content subject matter experts and training team to design and develop interactive learning solutions for division and store associates that drive measurable business results
• Oversee the onboarding of new clients into existing programs
• Ensure solutions are instructionally sound and adhere to quality standards, policies, and procedures
• Design and perform evaluation methods to measure results of training
• Travel to divisions and stores to oversee the implementation and follow up of new and enhanced processes / programs
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Minimum

• Bachelor's Degree
• Any instructional design or training experience
• Any experience in project management or process improvement role
• Proficient in Microsoft Office
• Demonstrated ability to manage multiple priorities
• Ability to maintain communication throughout the division and enterprise
• Ability to work both independently and as part of a team
• Ability to respond to changing business priorities
• Self-directed, ability to execute projects with minimal supervision
• Excellent project management skills with the ability to effectively meet deadlines
• Excellent oral / written communication skills

Desired

• 2+ years of healthcare-related experience
• Any experience in a client management role
• Any data / business / process analyst experience
• Certified Pharmacy Technician or other relevant healthcare certification
• Certification in process improvement or project management
• Lean Six Sigma Certification