Business Office Manager

Dover Hospice -

At Dover Health we’re not just redefining senior care, we’re redefining what it means to care. Discover customized services designed to cater to the specific needs of each and every patient. Dover Health takes pride in its core values and expects that every team member will be passionate, trustworthy, empathetic, positive, respectful, and approachable.

Position Summary :

As a Business Office Manager, you will have the opportunity to connect with, and positively impact the lives of, our patients daily! You will promote the physical, personal, and emotional well-being of patients and work with the Dover Health teams to strive to reach the ultimate goal, which is to return the patient to their maximum level of self-care and independence, when possible.

Essential Duties :

The following duties are normal for this position. This list is not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Serve as intermediary between patients, vendors, and other outside sources related to questions and concerns and direct these to the appropriate department.
• Provides input for improving and streamlining current procedures and become actively involved in the planning and implementation of new processes and procedures. Creates documentation to support new procedures.
• Coordinates ordering and distribution of office supplies and handles problems concerning material received.
• Prepares outgoing mail, faxes and packages.
• Maintain all employment records.
• Assist with the development and presentation of marketing initiatives.
• Address and schedules general office, technology, maintenance, and repair items when necessary.
• Properly maintain and receive payment for services.
• Work directly with Accounting Manager concerning accounts payable process and vendor management.
• Assist in developing and implementing verification and billing processes.
• Assist with preparation of other clinical and administrative reports as needed.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand / move, communicate, and identify written information. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl and lift and / or move up to 50 pounds independently; occasionally lift and / or move up to 200 pounds with assistance.
• Other duties as assigned.

Qualifications, Education and / or Experience :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required.

We are an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, we will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with the employer.