Member Services Representative

Member Services Representative

As a Member Services Representative, you will be responsible for creating a positive member experience by providing a superior level of customer service to all Planet Fitness members and guests. You will also be responsible for maintaining the cleanliness of all areas of the facility to ensure a positive member experience.

At Planet Fitness, our members come first and everything we do is geared towards providing them the best experience possible. You will learn about people quickly in a very customer friendly environment and will be responsible for:

• Greeting members, prospective members and guests with a warm and friendly smile as they come in and leave for the day
• Giving tours of the club, providing membership information and signing new members up
• Answering phones in a friendly manner and assisting callers with a variety of questions
• Helping members with any questions or concerns they may have in a timely and professional manner. Only elevating the issue to the Assistant Manager or Manager as needed
• Helping members with needed updates to their accounts
• Assisting in maintaining the neatness and cleanliness of the club whether it involves cleaning equipment or a toilet

We want you to join our team if:

• You are at least 18 years or older
• You have an upbeat and positive attitude!
• You are punctual and reliable.
• You have good communication skills.
• You can flex more than just your muscle. Must be open to a curve ball every once in a while, and must be flexible in responsibilities.
• You are willing and able to work extra hours as required, bring smiles to our members
• You can interact in a positive and professional way with members and co-workers. Enjoy exceeding the member's expectations and only use appropriate behavior and language of course when dealing with any issues at the club.

Shift Structure (subject to change based on business need):

Saturday-Sunday 6:45am-2:00pm

Want more reasons?

• Consistent work schedule
• On the job training and skill development
• Performance based pay increases
• Medical insurance, if hourly requirements are met
• Free Black Card Membership!
• Company sponsored social events

Physical Demands:

• Continual standing and walking during shift, so wear comfortable shoes.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift like disinfectant products.