Director of Fulfillment Operations

About Excelligence Learning Corporation

Excelligence Learning Corporation (www.excelligence.com) is a leading developer, manufacturer, distributor, and multi-channel retailer of over 20,000 innovative, high-quality, and grade-appropriate educational products and teaching solutions, sold primarily to early childhood learning centers, elementary schools, PTAs, and consumers. The company has three core divisions: Supplies (Discount School Supply and Really Good Stuff), Equipment (Children's Factory, Angeles, and Steffy Wood Products), and Services (Educational Products, Inc., ChildCare Education Institute, and Frog Street).

Primary Duties & Responsibilities:

• Develop and execute a comprehensive strategy for fulfillment operations, including the production of proprietary products like Colorations® craft paints, driving efficiency and alignment with company goals.
• Lead cross-functional collaboration with departments such as purchasing, merchandising, and IT to drive operational excellence and innovation.
• Oversee Profit and Loss (P&L) accountability for the fulfillment facility, ensuring financial performance aligns with company objectives.
• Maintain expenses at or below budgeted levels through data-driven decision-making and process optimization.
• Identify and implement process improvements, leveraging analytics to standardize and enhance operational workflows, particularly for light manufacturing processes like paint production.
• Utilize AI-driven tools and technologies to enhance operational efficiency, such as optimizing fulfillment processes and manufacturing workflows.
• Drive improvements in facility automation, enhancing systems like material handling equipment and warehouse management systems to increase productivity.
• Take ownership of safety culture and metrics, ensuring compliance with OSHA regulations and other safety standards.
• Play a key role in strategic planning, aligning operations with company forecasts and initiatives, incorporating data analytics for demand forecasting.
• Maintain regular, transparent communication with senior management and executive leadership through weekly business reviews to align on priorities and progress.
• Ensure service levels, metrics, and KPIs are consistently met, developing action plans to address performance gaps.
• Lead, coach, and develop management and supervisory teams, promoting a positive, inclusive, and high-performance culture.
• Build relationships with community leaders, educational institutions, and logistics peers to understand and influence the local business and employment climate.
• Drive network optimization and continuous improvement programs, emphasizing efficiency and innovation in the production and fulfillment of proprietary brands like Colorations®.

Qualifications:

• 10-15 years of progressive leadership experience, with a strong focus on fulfillment operations in semi-automated facilities.
• Demonstrated ability to engage and connect with diverse teams, from hourly associates to executive leadership, fostering trust and collaboration.
• Exceptional interpersonal and communication skills, with a proven track record of motivating and mentoring teams to achieve performance goals.
• Strong analytical and problem-solving skills, with expertise in using data and analytics to drive operational decisions and improvements.
• Expertise in fulfillment center operations, supply chain management, and labor planning; experience with light manufacturing processes is a plus.
• Proven leadership in cross-functional project management, with a focus on operational excellence and process improvement.
• In-depth knowledge of material handling equipment, related controls/systems, and warehouse management systems (WMS).
• Experience with light manufacturing, sub-assembly, or kitting processes.
• Ability to promote a culture of safety, employee engagement, and continuous improvement across all levels of the organization.

Education:

• Bachelor's Degree required.

Travel:

• Less than 5% travel annually.
• The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About Our Benefits:

• Competitive Salary and Benefits Package
• Comprehensive Medical Insurance
• Dental and Vision Insurance
• Life Insurance
• Educational Assistance
• Employee Assistance Program
• 401(k) Company Match
• Parental Leave
• Paid Time Off carryover
• 12 Paid Holidays

Equal Employment Opportunity

Excelligence is an Equal Employment Opportunity (EEO) Employer. We are committed to providing equal employment opportunities to all employees, employment applicants, and other covered persons without regard to unlawful considerations of race, color, religion or creed, gender, sex, pregnancy, gender identity or expression, sexual orientation, marital status, national origin or ancestry, ethnicity, citizenship status, genetic information, military or veteran status, age, physical or mental disability, or any other classification protected by applicable local, state, or federal laws.